Sales Support Analyst

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

The NRG Sales Support Analyst will serve as a subject matter expert on the company’s retail energy business operations, processes, and systems to assist NRG Sales originators with maximizing the efficient growth of the business through revenue generation activities. This includes developing and maintaining strong working relationships with NRG Business C&I customers and third-party sales channels and serving as the in-house point of contact.  The Sales Support Analyst should have a continuous improvement mentality and look for opportunities to enhance NRG’s processes and be able to participate in improvement efforts and UAT testing.

Responsibilities

• Collect and verify Power and Natural Gas usage information.
• Ensure accurate deal structure of Power, Natural Gas, and other product offerings.
• Accurately price and understand product offerings to prepare proposals/contracts and assist in generating revenue; Create proposals and contracts for Power and Natural Gas customers.

• Maintain SLA productivity target in managing deal setups delivering RFPs on time
• Generate and review contracts for various product offerings.  Assist in contract renewal efforts. Identify customers up for renewal and provide updated pricing
• Adjudicate and approve credit for small customers via utility invoice review and internal pay history review
• Meet with customers and channel partners as necessary in the presentation of pricing or post-sales account management
• Act as a liaison between the sales originators, customers, sales channels, and Operations departments to resolve customer issues
• Provide expertise in the use of CRM and pricing systems, and assist in the execution of process and system changes
• Assist in the development of Request for Proposal response packages

Minimum Requirements

• High School Diploma, GED, or equivalent education
• Knowledge of utility rules and requirements for retail energy suppliers

Preferred Qualifications

• Bachelor’s degree preferred, preferably in Business Management, Marketing, or a related field
• Experience in sales, marketing, or customer service.
• Energy industry experience preferred.
• Knowledge of retail energy commodity products and pricing components preferred
• Knowledge of the sales cycle is preferred

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.