FORCE Supervisor

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

We are seeking a FORCE (Field Operations Resource Coordination) Supervisor to lead a team of professionals responsible for data entry, system maintenance, and troubleshooting within IFS PSO (Planning & Scheduling Optimization)—our scheduling service. This role ensures the seamless operation of critical scheduling functions, including new hire setups, overtime requests, and paid time off (PTO) management. The ideal candidate will be a proactive leader, skilled in process optimization, cross-team collaboration, and issue resolution.

Key Responsibilities:

• Lead and develop a team of FORCE professionals, providing guidance, training, and performance management.
• Oversee data entry and system maintenance within IFS PSO, ensuring accuracy and efficiency.
• Monitor and troubleshoot scheduling issues, addressing bugs and escalations from Field Support and external partners.
• Work closely with the Quality Assurance Manager to intake, analyze, and develop enhancement requests for PSO.
• Partner with technology teams to support the development, testing, and implementation of inflight projects related to scheduling and system improvements.
• Ensure timely input of critical scheduling information, including new hire setups, overtime approvals, and PTO processing, relocations, and more.
• Collaborate with stakeholders across departments, acting as a champion for FORCE’s operational needs and advocating for necessary system enhancements.
• Drive continuous improvement by identifying inefficiencies and implementing process optimizations.

           Qualifications & Skills:

• 3-5 years of experience in scheduling operations, workforce management, or a related field, with 1-2 years in a leadership role preferred.
• Strong problem-solving and analytical skills, with experience troubleshooting scheduling or workforce management systems (IFS PSO experience is a plus).
• Excellent leadership and team management abilities, with a focus on coaching and development
• Strong collaboration and stakeholder management skills, with the ability to work crossfunctionally across departments.
• Effective communication skills, both written and verbal.
• Tech-savvy mindset with an aptitude for learning new systems and tools.
• High attention to detail and ability to manage time-sensitive tasks efficiently.

Work Environment & Benefits:

• 100% remote – work from home.
• Flexible schedule – set your own hours.
• Opportunity to lead and influence critical scheduling and operational processes.
• Work in a dynamic, collaborative environment with cross-functional teams.

If you are passionate about workforce coordination, process optimization, and leading a highperforming team, we encourage you to apply and play a key role in enhancing Field Support at Vivint !

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.