Director, Design & Experience

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

The role

Design at this level isn't decoration — it's a commercial function. The Director of Design & Experience owns how NRG's integrated value proposition shows up visually and experientially, across retention marketing and product design. You'll lead a retention marketer and two product designers, and you're responsible for making sure design keeps pace with a fast-moving GTM operation while holding a high bar on quality and brand consistency.

What you'll own

• Design system & brand expression — Own the visual language of the IVP — ensuring NRG, Reliant, and Vivint assets feel coherent within the integrated proposition without erasing brand identity.
• Team leadership — Lead a retention marketer and two product designers. Set creative direction, review work, and develop talent.
• UX & product design oversight — Ensure digital product experiences (web, app, onboarding) reinforce the IVP — not just functionally but experientially.
• Retention design — Partner with the retention marketer to design lifecycle communications that reduce churn and drive cross-sell in the integrated portfolio.

What we're looking for

• Design leadership — Has led a design team in a commercial environment — agency background alone won't cut it. Needs in-house, high-velocity experience.
• Brand + UX range — Comfortable directing both marketing creative and product UX. Doesn't silo the two.
• Systems thinker — Builds design systems, not one-offs. Scales quality through process, not heroics.
• Commercially aware — Connects design decisions to business outcomes. Can defend creative choices in business terms.

The base salary range for this position is: $167,600 - $276,600* *The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.  

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.