Sr. Analyst, Operations Aggregations

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

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POSITION OVERVIEW

NRG is a leader in municipal aggregation, managing large-scale energy community choice programs across multiple states, utilities, and brokerage firms. The Senior Operations Analyst – Aggregations owns end-to-end execution of aggregation programs including enrollments, renewals, refreshes, offboarding, and exception resolution. This role blends technical expertise, operational execution, and stakeholder management. The ideal candidate is highly analytical, comfortable working with large data sets, deadline-driven, and capable of working cross-functionally with internal teams and external partners to drive results.

KEY RESPONSIBILITIES

• Act as the end-to-end operational lead for aggregation programs, leveraging data, systems knowledge, and stakeholder engagement
• Own execution of aggregation programs including enrollments, renewals, drops, and refreshes
• Develop and maintain queries and datasets to validate operational accuracy
• Serve as the primary point of contact for brokers and community officials, managing inquiries and resolving customer and account-level issues with a sense of urgency and accountability
• Review and analyze EDI transaction data to validate contract compliance and troubleshoot enrollment and billing issues
• Investigate and resolve enrollment and billing exceptions
• Conduct root cause analysis and implement preventative solutions
• Coordinate with brokers and utilities to align timelines and requirements
• Communicate risks, dependencies, and outcomes to stakeholders
• Leverage AI tools, SQL, and workflow automation solutions to design and implement efficiencies that reduce manual effort and improve operational scalability
• Drive coordination across IT, Regulatory, Billing, Care, and Correspondence teams
• Review and implement requirements based on state regulations and community contractual language, while advising brokers, utilities, and internal teams on operational feasibility, dependencies, and execution approach

QUALIFICATIONS

• Minimum Requirements
  • Bachelor’s degree or equivalent experience in Operations, Business, or related field
  • 3–7+ years of experience in operations, analytics, or technical roles
  • Advanced Excel skills (data manipulation, troubleshooting)
  • Experience working with large datasets and complex processes
  • Proven ability to identify inefficiencies and implement process improvements or automation solutions
• Preferred Qualifications
  • Strong SQL skills (highly preferred)
  • Experience with Power BI or similar reporting tools
  • Energy / utility industry experience
  • Experience working with external partners or vendors
• Skills & Competencies
  • Strong analytical and problem-solving skills
  • Ability to manage complex, cross-functional processes
  • Excellent communication skills with technical and non-technical stakeholders
  • High accountability and ownership mindset
  • Ability to prioritize and execute in fast-paced environments

WORKING CONDITIONS

• Fast-paced, high-volume operational environment
• Hybrid or remote work flexibility based on location
• Occasional extended hours may be required to meet deadlines
• Minimal travel may be required

PHYSICAL REQUIREMENTS

• Work is primarily sedentary (desk-based work using a computer).

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.