Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.
We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn, and follow us on X @nrgenergy.
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Job Summary
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The Agile Product owner will be responsible for working on one or more Agile SCRUM teams to develop features and user stories for retail electric and gas customer operations efforts.
The Agile Product owner will collaborate between key stakeholders and other lines of business to assist the agile teams in translating those needs into functional specifications. This role will manage the process of prioritization that directly contributes to both SCRUM team’s ability to develop, test, and deploy new retail products. This role requires that the individual is both strategic and hands-on technically and will employ user centered design methodology/design thinking to deliver best-in-class and customer-first experiences for NRG retail customers.
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Essential Duties/Responsibilities:
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- Responsible for new system functionality, production support, and changes in regulatory/utility requirements that require changes to the system.
- Provide detailed explanations of how the system processes data, including step-by-step flow of transactions, inputs, outputs, dependencies, and integrations.
- Independently validate data, system behavior, and configuration decisions to confirm feasibility of business requests.
- Independently elicit requirements from stakeholders without reliance on operations or the development team to supply process details.
- Translate business needs into clear, concise, and testable User Stories that include:
- Defined business value
- Detailed acceptance criteria
- Explicit system process details
- Ensure User Stories are production-ready before refinement sessions and require no further clarification from operations.
- Continuously refine and prioritize the backlog to ensure clarity, alignment, and readiness for sprint planning.
- Act as the primary point of contact between stakeholders and the Agile development team.
- Provide immediate and detailed answers to team questions regarding system functionality and process impacts.
- Remove ambiguity from requirements by proactively providing detailed SAP process information and ensuring development work is unblocked.
- Actively participate in Agile ceremonies (backlog refinement, sprint planning, reviews, and retrospectives).
- Ensure all User Stories meet the Definition of Ready (DoR) before entering a sprint.
- Guarantee backlog prioritization reflects business value and aligns with strategic objectives.
- Validate completed work against acceptance criteria and sign off on deliverables with full accountability for accuracy.
- Deliver Concise Release Notes for Sprint Releases including any net new process documentation or resolution, outlining the direct business need of the delivered User Story.
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Working Conditions
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- Frequent use of computers, i.e. typing on keyboards, viewing monitors, etc.
- Evening and weekend work may be required as job duties demand.
- Hybrid schedule: 3-4 days in open office environment
- Minimal domestic travel may be required
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Minimum Requirements
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- High School Diploma or equivalent
- 3-4 years Operations or Back Office related experience
- Must be proficient in Microsoft Tools: Word, Excel, Outlook
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Preferred Qualifications
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- College degree in business or related area preferred.
- Apply Agile/Scrum practices to manage workstreams; facilitate small ceremonies; ensure sprint goals are met.
- Collaborates with cross-functional teams to refine user journeys and contribute to prototypes.
- Working knowledge of market rules and processes
- Hands-on experience contributing to energy/utility projects or processes.
- Proficient in using SharePoint and Power BI
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The base salary range for this position is $82,800-136,680 *The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
