Sales Solutions Analyst (hybrid)

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Job Summary: 

The Sales Solutions Analyst will be responsible for the identification of solutions to meet the business needs of both internal and external clients and stakeholders to help determine solutions to meet business needs, resolve business problems and provide business value. This candidate will specifically work for Sales / Operations systems support team within NRG Business, facilitating the delivery of analysis, projects and enhancements, working with stakeholders across multiple levels of the organization to meet requirements as defined by the business. The ideal candidate will have experience in the agile project methodologies. This position will include a wide variety of tasks and requires the Analyst to multi-task and be very flexible with changing business and team priorities.  

Essential Duties/Responsibilities:

• Interacts with business stakeholders and subject matter experts to understand project charters and business objectives to gather, document and analyze business needs and translate to requirements for project execution
• Utilizes business experience and skills to assess and advise on the practicality of alternatives, mitigating technical limitations with operational realities, to produce fit-for-purpose solutions.
• Takes responsibility for investigative work to determine the business requirements application gap analysis, that provide value to both internal and external customers
• Works collaboratively with management, employees and project resources to execute on prioritized work and ensure deadlines are met with the expected level of quality
• Builds and maintains strong relationships with all project stakeholders, including IT and business stakeholder
• Provides level-of-effort regarding scope and complexity of business analysis deliverables and holds him/herself to the commitments made for business analysis deliverables.
• Maps process in both current and future state to identify process improvements and the workflow for new or enhanced websites and applications
• Supports project teams through all aspects of project execution including requirements gathering, user story creation, execution of testing
• Drives process improvement initiatives for the Project Execution Team

Working Conditions:

• Open office environment.
• Some overtime required as special projects arise.
• Travel - Minimal

Minimum Requirements:

• Excellent interpersonal skills to build relationships and work effectively to support the teams’ deliverables
• Strong organizational skills with the ability to handle multiple assignments
• Ability to lead by influence rather than by reporting structure

Preferred Qualifications:

• Bachelor’s degree with system / process development focus or equivalent; experience may be considered in lieu of a degree
• 3+ years of experience in energy industry environment
• Self-directed; comfortable with working with individuals at all organizational levels; effective at managing multiple activities and meeting deadlines
• A minimum of 3 years’ experience in analyzing and developing business processes and participating in business processes and system improvement efforts is preferred

Additional Knowledge, Skills and Abilities:

• Comprehensive understanding of NRG platforms, processes and products across retail footprint including C&I, Mid Com and Matrix level segments
• Experience supporting API driven projects to ensure functionality and reliability meet expectations.  Effectuate smooth communication between internal stakeholders and business partners
• Knowledge of Process Excellence methods and methodologies such as Business Process Management, Six Sigma, Project Management.
• Experienced user of SQL server, VBA, Oracle, Microsoft Excel, Word, PowerPoint and Visio (or Miro)

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.