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At NRG, we’re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Job Summary: 

Assistant Sales Manager will have responsibility for creating value for Reliant Energy with Realtor partners through the execution of campaigns, programs and sales team productivity.  This individual will manage a team of Mover Concierge agents in a specified market and be responsible for addressing client needs and driving sales performance metrics defined by the organization.  ASM is responsible for coaching and developing team members to achieve performance goals by enhancing the networking/sales/closing skills of the team to generate referral leads and cross-serve opportunities to Mover Concierge Program.  

Essential Duties/Responsibilities:

• Ability to motivate and drive sales team within assigned market that can deliver sales and goal attainment on a consistent basis
• Manage and expand existing Realtor programs, products and services that support Realtors, move concierges and their clients during the move process as well as prospecting/developing new relationships within the market. 
• Effectively manage team by establishing weekly schedule consisting of side by side in person coaching, regular 1:1 feedback, and team meetings
• Monitor progress against key performance metrics for territory, ensure that progress is effectively communicated and implement strategies and tactics to address performance gaps, including documentation and issuing of corrective action
• Report, Track, Monitor and Present Agent Performance metrics on daily, weekly, monthly basis
• Assist agents in building pipeline of referrals in order to meet goals
• Ensure agents in territory have contacted top 25 realtors in their assigned offices weekly; ensure agents are contacting all realtor agents in their assigned offices monthly
• Ensure that key policies, processes and procedures are understood and adhered to ensure high levels of quality, accuracy, and process consistency across territory are maintained. Implement corrective actions when policy violations are discovered
• Stay current with industry trends, standards and practices to better identify customer needs; analyze and report trends of outside factors influencing the business
• As needed, coordinates promotional activities with Channel Marketing Manager and stakeholders within organization to drive performance metrics
• Resolve problems with clients and proactively implement issue resolution as needed
• Participate in special projects while maintaining daily performance expectations
• Deliver training as needed to increase performance utilizing approved materials through face to face meetings (minimum monthly)
• Attend all major sponsorship events in market
• Provide quarterly business reviews to owner/broker in conjunction with channel manager
• Manage training compliance, time entry/approval and expense activity (ensure team is not exceeding budget)
• Results Driven with exceptional written communication, verbal communication & presentation skills are a must
• Promote value of Mover Concierge program by building strong customer relationships at executive, owner, broker, realtor, and administrative level at realtor office

Minimum Requirements:

• 1+ year supervisory experience leading a sales team is required
• A minimum of 3+ years general business experience in strategy, sales, mgmt. or marketing is preferred
• 1+ year experience in the realtor/mortgage field preferred 
• Superior customer relationship skills and a proven track record of success effectively managing a sales team

• • All positions at NRG will require at least  a high school diploma or GED equivalent

NOTE:  If a candidate does not meet these requirements, Success Factors will automatically disqualify the candidate.

Preferred Qualifications:

• Bachelor's degree from an accredited four-year college or university preferred

Additional Knowledge, Skills and Abilities:

• Innovative, creative thinking with innate curiosity and highly resourceful to create “out-of-the-box” opportunities (big ideas; ability to challenge without being “challenging”; stretches people and money; deal maker)
• Ability to prioritize and manage multiple tasks
• Strong collaborative/inclusive capabilities to manage and motivate across multiple functional groups— Ultimate Team player
• Ability to maintain confidentiality
• Ability to communicate effectively in oral and written form to all levels of the organization
• Takes responsibility and is accountable for all actions and decisions, learns from past experiences, exercises sound judgment, pushes self and others for results
• Proven ability to develop and manage external partnerships and vendors
• Ability to enroll superiors, peers, direct reports and indirect reports into direction and action.
• Focused on measurable, performance-based business outcomes.
• Astute of ever-changing environment both internally and with outside sources (anticipate change in trends)
• Practical knowledge of the residential mover market – i.e., buying needs, key influencers, natural partners, business trends
• Proficient in Microsoft Office Suite-- Word, Excel, and PowerPoint

Working Conditions:

• Open office environment
• Minimum 40 hour work week is expected
• Some nights and weekends required to support the needs of the customer or realtor partner
• Travel (approximately 20-25%); Daily driving required within territory

Physical Requirements:

• Occasionally requires lifting as appropriate to perform duties and responsibilities.

NRG Energy is committed to a drug and alcohol-free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.