Sr. Analyst, Sales Operations

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Sales teams move fast. Systems don’t always keep up. That’s where you come in.

As a Senior Analyst, Sales Operations, you’ll sit at the crossroads of sales, data, and technology, turning messy problems into clear solutions. You’ll partner directly with Sales leaders and cross‑functional teams to spot friction early, design smarter processes, and push initiatives across the finish line—with real impact on customers and revenue.

This role is ideal for someone who’s done the analyst grind, understands how operations really work, and is ready to own outcomes, not just reports.

Operational & Analytical Impact

• Build sharp, story‑driven reporting and executive‑ready decks that help East Sales leaders make better decisions.
• Identify operational gaps early and help solve them before they impact customers or revenue.

Technology & Process Ownership

• Own enhancements to sales enablement tools—from gathering requirements to testing, launch, and post‑deployment improvements.
• Partner with IT and third‑party developers to translate business needs into technical solutions.
• Identify and implement AI and automation opportunities to eliminate manual work and streamline workflows.

Cross‑Functional Problem Solving

• Act as the connective tissue between Field Sales, vendors, and IT to resolve enrollment and processing issues.
• Support Sales leadership in rolling out solutions that improve efficiency and conversion across multiple sales channels.

Vendor & Knowledge Management

• Monitor vendor performance and help maintain strong, productive partnerships.
• Document processes, lessons learned, and automation use cases so the team gets smarter over time—not just busier.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.