Principal Business Analyst (NRG Energy, Inc., Lindon, UT)

Develop, maintain, and improve dashboards, reports, and key business metrics to support Customer Experience (CX) teams in data-driven decision-making (10%). Analyze trends in customer behavior, including purchasing and payments, to uncover actionable insights that drive operational efficiency and cost savings or revenue opportunities (10%). Collaborate with cross-functional teams, including marketing, finance, and operations, to ensure data models and metrics remain aligned with evolving business needs (5%). Translate complex data into clear business recommendations through visualizations, presentations, and written summaries tailored to executive audiences (10%). Participate in sprint planning and prioritization of business intelligence projects in coordination with Analytics Engineering to ensure timely delivery of scalable solutions (25%). Mentor and support a team of analysts, providing guidance on data querying, report development, and interpretation of results to maintain high-quality analytical outputs (20%). Establish and enforce best practices in data governance, reporting standards, and BI tooling to enhance analytical consistency and reproducibility across the team (10%). Support strategic planning by providing leaders (VP and Director level) with timely, accurate insights into CX performance and customer behavior patterns (10%). Telecommuting may be permitted two days per week. When not telecommuting, must report to 500 South 500 West, Lindon, UT 84042.Salary: $113,693 – 122,000 per year.

MINIMUM REQUIREMENTS:

Master’s degree or U.S. equivalent in Business Analytics, Data Science, Computer Science, Computer Engineering, or a related field, plus 3 years of professional experience as a Business Analyst, Data Analyst, or any occupation/position/job title involving business intelligence and analytics.

Must also have experience in the following: 3 years of professional experience leveraging advanced business intelligence platforms, including SQL and Tableau, to create robust, diagnostic, predictive, and prescriptive analytics that drive data-informed decision-making.; 3 years of professional expertise in utilizing Microsoft Office Suite (including Excel, PivotTables, and PowerPoint) to develop and maintain compressive enterprise data models and impactful presentation materials that enhance organizational communication; 3 years of professional experience designing and delivering critical reports, interactive dashboards, and datasets, along with establishing key business metrics tailored for Executive Stakeholders, ensuring alignment with strategic objectives; 3 years of professional experience optimizing annual and monthly financial metrics and targets, as well as customer experience improvement metrics, to enhance operational efficiency and drive business growth.

CONTACT: Please email resume to: recruiting@vivint.com. Must specify Ad Code ANAS in subject line.