Agile Product Owner

Date:  Sep 18, 2021

Huntersville, NC, US, 28078

Company:  NRG

At NRG, we’re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Job Summary: 


The Agile Product Owner will be responsible for working on an Agile SCRUM team to develop features and user stories for the business.  The Agile Product owner will collaborate with stakeholders across the business to assist the agile team in translating those needs into functional specifications.  Working directly with the business stakeholders, this role will manage the process of prioritization that directly contributes to the SCRUM team’s ability to develop, test, and deploy new digital products. This role requires that the individual is both strategic and hands-on technically and will employ user centered design methodology/design thinking to deliver best-in-class and customer-first digital experiences for NRG retail customers.


Essential Duties/Responsibilities:


  • Translates customer "needs" and "wants" into requirements, and shepherds requirements through delivery by collaborating with design and IT
  • Understanding and experience handling complete product life cycle and minimally viable products
  • Collaborates with Business Product Managers to manage the teams’ product roadmap and releases
  • Continuously leverages advanced data-driven problem-solving techniques and analytical to understand, influence and report on key performance indicators to the business
  • Generates meaningful insights to inform experience improvements
  • Collaborates with cross-functional teams to finalize project plans and project list
  • Consults with business teams to understand current and future business needs
  • Prepares compelling presentations and then presents and communicates to the rest of the organization and senior leadership
  • Collaborates with stakeholders when needed to drive effective strategies for achieving business goals
  • Researches and identifies industry best practices and trends to increase effectiveness
  • Manages prioritization and trade-offs among customer experience, performance, and operational support
  • Firm grasp of agile development, technology, customer experience, marketing, user experience
  • Works closely with development teams and business teams to deliver products
  • Triage and prioritize product improvement ideas received from different sources (internal & external)Combine the customer feedback, development ideas and future ideas to build and manage the product backlog
  • Pro-actively work on the product backlog and update it at regular intervals
  • Document user stories along with acceptance tests
  • Sprint planning and product backlog prioritization

Working Conditions:

  • Hybrid office/remote work environment, working the majority of the time as remote
  • Some overtime required as special projects arise


Minimum Requirements:


  • High school diploma or GED equivalent required
  • 5 years of professional IT experience
  • 3-5 years of experience as Product Owner working in an Agile Framework
  • Experience with project management and product management


Preferred Qualifications:


  • Bachelor's degree preferred.
  • In-depth knowledge of the Scrum Framework and Agile Methodology
  • Experience transitioning a new team to the agile methodology
  • Collaborating on user experience planning with cross-functional design and development teams


Additional Knowledge, Skills and Abilities:


  • Strong business, analytical and problem-solving skills
  • Strong interpersonal skills with the ability to lead and foster collaboration and communication across teams
  • Strong verbal/written communication and strategic thinking
  • High confidence level, ability to take ownership and accountability
  • Ability to execute
  • Detail oriented, problem solver that enjoys proposing solutions to improve our customer satisfaction and reduce frustrated calls into the call center
  • Team skills: Works well with others; delivers positive energy to their team
  • Time Management skills: Ability to work in a fast-paced team environment and consistently meet deadlines and work independently with minimal supervision
  • Iterative Excellent communicator - both written and verbal. Strong leadership, presentation, and problem-resolution skills.
  • Ability to work well with internal, cross-functional, and external teams and drive consensus
  • Proactive approach to problem solving




NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability

EEO is the Law Poster (The poster can be found at

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources

Nearest Major Market: Charlotte
Nearest Secondary Market: Concord