Sr. UX Research Analyst - Hybrid

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

About NRG

NRG is a leading integrated power company built on dynamic energy solutions and diverse, forward-thinking strategies. We pride ourselves on delivering reliable, sustainable solutions to businesses and individuals across the country. We are currently seeking an experienced Senior UX Researcher on a contract basis to help elevate our user-centric initiatives and ensure we continue innovating in how we serve our customers.

Position Overview

As a Senior UX Researcher at NRG, you will be responsible for planning, executing, and analyzing research activities that inform and guide product and service design decisions. Your insights will directly influence how we build intuitive, meaningful experiences for our users. While your primary focus will be on research, the ideal candidate will also have some background or familiarity with UX design principles—a plus that will help translate research findings into actionable design solutions.

Key Responsibilities

• Lead User Research Efforts: Plan and conduct various qualitative and quantitative research studies (e.g., user interviews, usability testing, surveys) to gather actionable insights.
• Synthesize Findings: Analyze and interpret data to create clear, concise reports and presentations that inform product strategies and design decisions.
• Collaborate Cross-Functionally: Work closely with Product Managers, Designers, Engineers, and other stakeholders to integrate user insights into every stage of the product lifecycle.
• Champion User Advocacy: Act as the voice of the user within the organization, ensuring that user needs and perspectives are always front and center.
• Methodology Development: Continuously refine and improve research methods to gather the most relevant, high-quality data possible.
• Mentorship & Guidance: Provide guidance to less experienced team members and help foster a culture of user-centered design.

Qualifications

• Experience: 5+ years of experience in UX Research or related roles, preferably with some exposure to UX Design practices.
• Education: Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Design, or a related field.
• Research Expertise: Proven track record of designing and conducting qualitative and quantitative research (e.g., user interviews, field studies, usability testing, surveys, A/B testing).
• Analytical Skills: Ability to translate complex research findings into clear, actionable insights.
• Communication: Excellent verbal and written communication skills, with experience presenting to executives and cross-functional teams.
• Contentsquare Familiarity: Knowledge or experience with Contentsquare for use of identifying user behavior trends and embedding it within the UX research framework.
• Design Familiarity (Plus): Working knowledge of UX design tools (e.g., Figma, Sketch, Adobe XD) is a plus.
• Adobe Analytics Familiarity (Plus): Knowledge or experience with Adobe Analytics is a plus.
• Collaboration: Comfortable collaborating in a fast-paced, iterative environment.

Why Join NRG?

• Impactful Work: Play a key role in shaping the future of energy solutions and the customer experiences that drive them.
• Innovative Culture: Be part of a forward-thinking environment where fresh ideas and creative problem-solving are encouraged.
• Competitive Compensation: We offer a competitive contract rate commensurate with your experience.
• Professional Growth: Work alongside a diverse team of experts in energy, technology, and design, enhancing your own expertise.

If you reside in or intend to work remotely from California, Colorado, Connecticut, Hawaii, Illinois, Minnesota, Nevada, New York, Ohio, Washington D.C., Washington State or another state or locality with a pay transparency law, you may contact Careers@nrg.com for compensation information related to this position and other information as required by applicable law. Please include the job title in your request.             

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.