SAP Analyst

Date:  Jul 25, 2022

Houston, TX, US, 77002

Company:  NRG

At NRG, we’re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

SAP Functional analyst/configurator who can help design, configure, maintain, enhance and develop SAP applications primarily in SAP ISU/CCS and CRM module supporting key back-office processes for the utility industry.   


Specifically: Call Center support – Acquisition and retention FICA, account determination, Billing, invoicing, device management, bill print, account maintenance, payments, collections, electric or gas market transactions (consumption, invoices, payments, account changes) and intercompany data exchange (IDE and IDEX).  


Strong understanding of electricity utilities and retail industry as well as the meter-to-cash processes preferred.  


  • Understand requirements related to Retail business 
  • Support SAP functional team for test data identification 
  • Execute and support projects system testing, end to end testing and user acceptance testing 
  • In-depth working experience as analyst, functional or techno-functional skillset with exposure in deregulated or regulated electricity markets in US.  
  • Maintain and support processes, applications, standard application programs providing business functions, such as online screens, batch reports, creation of applications interface files, and basic WEB knowledge. 
  • Determine detailed system requirements based on business requirements provided by the Operations groups. 
  • Configure and test ECC/IUT modifications to support new system development, enhancements, and production support modifications. 
  • Provide functional specifications to the ABAP personnel for customized modifications that cannot be delivered through ECC/CRM configuration.  
  • Test ABAP program changes. 
  • Provide subject matter expertise for the impact assessment and testing of SAP AOPs (Add on Packs) and SAP Release upgrades. 
  • Develop string test scripts in order to test a group of related functionalities. 
  • Support the development and execution of Enterprise Test scripts. 
  • Investigate problems reported by the end-users to the Help Desk, resolve production incidents and handle on-call pager if required. 
  • Help with SAP application day to day production support and related to system issues that arise in the daily operations of the system.  
  • Provide subject matter expertise to the operations groups in order to assist with problem solving and as a resource for training development. 
  • Interface with operations team and business teams to realize requirements, existing business processes, resolve issues and determine cost estimates.   


  • Experience working in a waterfall and Agile framework – SCRUM, KANBAN 



Graduate degree or 4+ years of work experience with utility industry  


A minimum of 2 to 2 years of experience with SAP call center and back office functions and processes 



  • Ability to prepare and or presentation design or solution is required. 
  • Process-oriented and analytical, quality-oriented thinking is a must. The individual will be required to identify logical, rational approaches to business solutions. 
  • SAP configuration experience and testing experience. 
  • Experience working with end users, taking their business problems and translating them into system requirements.  
  • Lead / Coordinate a small, well-defined portion of a project or work process. 
  • Configuration, testing, maintenance, enhancements and or support activities. 
  • Evaluating user change requests and obtains approval to make modifications. 
  • Lead project planning sessions with team members to analyze business and technical requirements. 
  • Conducting unit testing to ensure application meets specifications. 
  • Working within a system related or operations related front office environment.  
  • This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. 
  • Flexibility, dedication, and team-spirit are required. 
  • Strong organizational skills. 
  • Excellent verbal and written communication skills are required in order to provide appropriate cross functional support and interaction. 


Physical Requirements 

  • Ability to attend meetings either remotely or in person and respond to application problems as needed. 


Working Conditions:     

  • Office environment.  Major activities performed on PC connected to Unix, and client/server applications.   
  • Requirements for telephone consultation & support with clients. 
  • Duties are performed during standard business hours, but in addition, 24-hour on-call support will require some nights and weekends. 
  • Willingness to work outside normal business hours as necessary, especially during critical issue resolution and to achieve project milestones. 
  • Ability to work remotely from a safe location to help support business continuity plan and guideline during any climatic events, disasters, and pandemic.  


NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability

EEO is the Law Poster (The poster can be found at

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources

Nearest Major Market: Houston