Retention Sales Intern

Date:  Apr 2, 2024
Location: 

Houston, TX, US, 77002

Company:  NRG

At NRG, we’re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

This position is governed by a local union contract.

Summer Internship Program

Our 10-week program is designed to increase future employment potential for prospects while providing a valuable resource to the business. This Summer Internship will appeal to proactive and self-motivated college juniors/seniors with a genuine desire to learn about the energy business and industry. During the internship, candidates will work on real projects and have real responsibilities. NRG aims to help candidates build strengths, gain skills that can be transferred to any workplace, and stand out from the crowd. 

 

Ideal Candidate 

This Intern role within the organization is a Retention Sales Intern based in Houston, TX. NRG is looking for selfdriven, high-caliber individuals who can grasp complex commercial issues and harness information to deliver solutions. In return, NRG will provide the support, guidance, and opportunities to help our ideal candidate be successful. As the emerging talent and a valuable future asset, NRG seeks to help candidates make significant impact, inspire people, and provide exceptional customer service. 

Retention Sales Intern Responsibilities include:

  • Support Customer Care and Retention Sales to help map and analyze core processes and identify opportunities to engineer a low effort experience that drive customer loyalty.
  • Drive performance goal achievement in customer retention, renewal sales, and additional product sales.
  • Interface with the voice, digital chat, online account management, telesales, digital app, and customer experience teams to surface opportunities to reduce customer effort and create a seamless experience.
  • Learn the core basics of the retail energy industry while helping the team deliver results in the most important season for our industry, the Texas summer. 

NRG Interns need to be able to demonstrate the following behaviors:

  • Build and maintain effective working relationships; Communicate/collaborate effectively
  • Have a positive impact through self-awareness and social skills
  • Deliver excellent customer service
  • Take initiative and set high standards for self
  • Look at the bigger picture and recognize the impact of your actions
  • Learn from experience to perform in new or changing situations
  • Focus energy on what will make a difference and deliver exceptionally

 

Minimum Qualifications

  • Degree discipline:  Business, Data Analytics, Speech Communications
  • Must have completed second year of college with a 3.0 GPA or higher
  • Must be eligible to work in the United States without sponsorship
  • NRG and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability

Working Conditions

  • Open office environment 
  • Primary Location of Employment:  Houston
  • Based on placement, location, the schedule of your work week will be a hybrid work schedule: a combination of remote work and in-office per team needs

NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.  EOE AA M/F/Protected Veteran Status/Disability

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.


Nearest Major Market: Houston