Real Time Support Generalist, DGen

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

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Position Overview

The Real Time Support Generalist - Distributed Generation Operations is responsible for ensuring the reliable, efficient, and secure operation of distributed generation assets across multiple sites. This role encompasses daily operational tasks, proactive system management, and the maintenance of high standards in reporting and documentation. The ideal candidate will demonstrate technical proficiency, organizational excellence, and strong communication skills within a fast-paced energy environment. This position is an entry level leading to Real Time Dispatcher.

Key Responsibilities

Testing and Operational Procedures

• Conduct daily system testing routines to verify operational status and performance of distributed generation equipment.
• Monitor remote platforms for anomalies and initiate corrective actions as necessary.
• Maintain professional and accurate records of all communications.

Fuel Management

• Monitor fuel levels and consumption rates to ensure continuous operation of generation assets.
• Coordinate with suppliers for timely fuel deliveries and manage inventory to prevent shortages.

Alarm and Event Response

• Respond promptly to system alarms and operational events, diagnosing issues and implementing resolutions to minimize downtime.
• Document all incidents and corrective actions, updating relevant stakeholders as required.

Platform Device Management

• Document changes and update system configurations accordingly.
• Ensure IoT devices are integrated seamlessly with monitoring platforms and generation systems.

Reporting and Documentation

• Prepare and submit detailed operational reports, including testing schedules, run summaries, event logs, and system changes.
• Maintain comprehensive documentation of all procedures, communications, and system modifications.

Support Real Time Operations

• Assist with overflow of real-time operations workflows and daily tasks as needed.
• Handle gas management, reconcile operational logs, and support daily reporting activities to ensure accurate and timely documentation.

Qualifications and Skills

• Proficient Excel skills (Macro Maintenance, pivot tables)
• Strong organizational skills and attention to detail.
• Effective written and verbal communication abilities.
• Problem-solving skills and capacity to manage multiple priorities.

Work Environment

This position operates within a collaborative; technical team focused on supporting distributed generation operations and ensuring system reliability. Candidates should be comfortable managing multiple priorities, adapting to evolving operational requirements, and maintaining high standards of performance and professionalism.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.