Product Experience Analyst (hybrid)

At NRG, we’re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Job Summary: 

We are looking for an individual with a unique combination of skills; someone who is passionate about identifying what customers truly need and want, new trends and technologies, possesses the creativity to turn those ideas into a new product or service idea, is analytical, organized and structured to figure out what needs to get done to turn the ideas into reality, and fiercely driven to see those ideas through, including reporting and refinement post-launch.  This position will be reporting to a Manager in the Cross Serve and Core Product Development Team.

Essential Duties/Responsibilities:

• Develop a deep understanding of the market landscape; uncover and size areas of opportunity and drive products from idea to concept.

• Evaluate customer needs and pain points and recommend appropriate solutions/products based on such needs/pains as well as industry trends.

• Mapping out product experiences in different channels to identify any areas of opportunities or gaps.

• Manage multiple requests for concept analysis and prioritize the activities based on established guiding principles.

• Provide in depth analysis with interpretive thinking to define problems, develop innovative solutions, and influence strategic product decisions.

• Identify and communicate risk and impacts of proposed solutions along with risk mitigation options considering business implications of the application of the product concept.

• Conduct research and generate insights, use-cases, and industry analyses to address potential future opportunities.

• Provide support on requested tasks, organize tasks, communicate and proactively report performance and develop next steps. Shepherd product concepts thorough a well-defined evaluation process through clear presentation decks, timely meetings and clear communication with cross-functional teams.

• Willingness to contribute to the greater team through collaboration, workload assistance when needed and knowledge sharing.

• Perform other duties as assigned.

Working Conditions:

• Open office environment.

• <10% travel required.

Minimum Requirements:

• Bachelor’s degree required.

Preferred Qualifications:

• 1 - 3 years of project/product management, marketing, communications experience.

• Strong communications skills.

Additional Knowledge, Skills and Abilities:

• Ability to handle and own multiple tasks, determine priorities and drive projects forward.

• Ability to proactively communicate, follow-up and follow-through.

• Ability to highlight issues early and proactively, involving the right stakeholders.

• Ability to deliver quality results timely and consistently.

• Strong attention to detail and superior organizational skills.

• Ability to make decisions and present a point of view involving the right stakeholders.

• Self-starter and self-driven, drives for results with a get things done attitude.

• Ability to work collaboratively within a team.

• Ability to establish relationships across the organization to learn how everything works and to get things done.

• Have self-confidence and assertiveness to provide clear directions and next steps for team.

• Ability to understand process, document and continue to improve current process.

• Excellent oral and written communication skills – ability to communicate ideas in email, power point, etc.

• Interest in industry trends and forward-looking technologies or opportunities.

Physical Requirements:

• Occasionally requires lifting as appropriate to perform duties and responsibilities.

NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.