Continuous Improvement Intern

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future!

NRG

At NRG, we’re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information regarding NRG is available at www.nrg.com.

Summer Internship Program

Our 10-week program is designed to increase future employment potential for prospects while providing a valuable resource to the business. This Summer Internship will appeal to proactive and self-motivated college juniors/seniors with a genuine desire to learn about the energy business and industry. During the internship, candidates will work on real projects and have real responsibilities. NRG aims to help candidates build strengths and gain skills that can be transferred to any workplace and help them stand out from the crowd.

Continuous Improvement Analyst – Intern

Department: Continuous Improvement & AI Transformation
Location: Houston, TX (On‑site/Hybrid)
Program Duration: Summer Internship (10 weeks)

Summary

The Continuous Improvement (CI) Intern supports initiatives that enhance operational efficiency, customer experience, and AI‑enabled transformation across the Retention & Care and Inbound Sales organizations. This role assists in analyzing processes, documenting improvements, supporting small-scale change requests, and helping develop AI-assisted solutions that streamline internal workflows.

The intern may work closely with cross‑functional partners including Information Technology, Data & AI, Customer Success Operations, Marketing, Legal, and Regulatory teams. This hands‑on role is designed to expose students to real-world business operations, process improvement methodologies, and practical applications of technology, A, and process improvement in a corporate environment.

Key Responsibilities

Process Improvement & Analysis

• Support assessment of business rules, workflows, and process changes impacting Customer Care and Sales operations.
• Assist in identifying process improvement opportunities that drive operational efficiency or enhance customer experience.
• Conduct data gathering and basic analysis to support business cases or improvement recommendations.

Documentation & Testing

• Assist in drafting process documentation, end‑user guides, and workflow step actions.
• Participate in testing system or process changes and help document test results.
• Update knowledge articles and internal communications related to implemented improvements.

Cross‑Functional Collaboration

• Support CI Analysts in coordinating with IT, Training, and operational teams for small improvement initiatives.
• Attend cross‑functional meetings to observe how business requirements are developed, communicated, and implemented.
• Help collect and organize feedback from stakeholders during evaluation of process changes.

AI Solutions Support

• Assist in identifying opportunities for AI automation, insights, or workflow augmentation.
• Help gather requirements or user stories for simple AI‑enabled tools (e.g., knowledge assistants, automated reporting, workflow prompts).
• Support basic testing, documentation, and rollout steps for AI-driven improvements.

Project Coordination

• Help track project tasks, timelines, and deliverables for small process or system changes.
• Support preparation of presentations, reports, and status updates for leadership and project teams.

Required Qualifications

• Currently pursuing an undergraduate degree in Business, Industrial Engineering, Information Systems, Data Analytics, or a related field.
• Strong interest in process improvement, operational efficiency, customer experience, or AI transformation.
• Proficient in MS Office (Word, Excel, PowerPoint); basic Excel analysis skills preferred.
• Strong written and verbal communication skills.
• Detail-oriented, organized, and able to manage multiple small tasks simultaneously.
• Curious, proactive, and eager to learn in a fast-paced environment.

Preferred Qualifications

• Exposure to business analysis, operations, or data analytics coursework.
• Familiarity with process mapping tools (Visio, Miro, Lucidchart) is a plus.
• Interest in AI technologies such as automation, natural language tools, or workflow augmentation (no coding required).
• Basic understanding of project management principles.

Key Competencies

• Problem Solving: Ability to approach problems with curiosity and analytical thinking.
• Collaboration: Demonstrated ability to work well in a team environment.
• Time Management: Able to balance multiple small assignments and deadlines.
• Adaptability: Comfortable working in a dynamic, evolving environment.
• Integrity: Professional, responsible, and committed to high-quality work.

What You’ll Gain

• Hands-on experience in continuous improvement methodologies.
• Exposure to AI‑driven operational transformation.
• Real-world project experience supporting enterprise-level organizations.
• Mentorship from seasoned CI and AI professionals.
• A strong foundation for future roles in process improvement, operations, or business analysis.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.