Billing & Transactions Representative

Date:  Nov 26, 2021

Houston, TX, US, 77002

Company:  NRG

At NRG, we’re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Summary:  Position is responsible for operating processes to ensure accurate and timely bills for commercial & industrial (C&I), and dealing with exceptions and the special handling of invoices across all of NRG’s brands.  This position has a direct impact on customer experience and actively work to resolve billing related issues, audit invoice details, and interact with various internal groups to ensure customer billing satisfaction and accurate revenue recognition.  Key responsibilities may include any combination of processing enrollment or billing transactions, auditing bills to ensure accuracy, operating processes to ensure timely mailing of invoices, acting as a point of escalation for issues with customer accounts, and facilitating reporting, reconciliation, and data collection for third party vendors or other systems and processes.


Essential Duties/Responsibilities:

  • Develop understanding of customer data and invoicing processes in order to operate and make decisions accordingly.
  • Develop understanding of utility tariffs, market rules, regulations, and guidelines in order to effectively research and resolve customer issues and/or billing errors.
  • Develop understanding of the bill formats in order to quickly notice when/if something looks incorrect and escalate accordingly.
  • Validate billing accuracy for standard and complex products in daily bill audit process focusing on attention to detail and quality.
  • Employ analytical skills in correcting customer issues resulting from failed transactions in SAP, billing or invoicing errors and exceptions, and issues such as incorrect price calculation for C&I customers.
  • Employ customer status reports to determine accounts currently due to be billed and perform daily maintenance of status reports by updating status codes for issues impeding billing.
  • Manage and execute specialized and complex billing requirements for high profile C&I customers.
  • Audit all C&I special handled and first-time invoices for accuracy and presentation.
  • Submit requests to the mail team in order to have the invoices mailed to the customer timely.
  • Collaborate with Marketing and Account Management to meet customer contractual requirements.
  • Interpret contracts to ensure customers are being billed according to contractual terms.
  • Review daily SAP exception reports and resolve system generated errors in a timely manner. Raise all errors and exceptions to the team lead or team senior.
  • Review, research, and calculate adjustments to render corrected invoices to customers.
  • Develop creative solutions and make recommendations for system workarounds until program changes and/or enhancements are made to correct critical issues that arise.
  • Provide timely and responsive resolution to other teams and departments for escalated customer issues, escalating to lead or senior as required.
  • Stay abreast of updates, employing new policies and procedures immediately.


Education:  Bachelor’s degree in Finance, Accounting or Business preferred or 4 years of commensurate experience in the field or in a related area


Additional Knowledge, Skills and Abilities:

  • Strong math and analytical skills necessary to respond to and resolve billing issues.
  • Strong Excel skills preferred.
  • Ability to consistently use initiative and good judgment to complete assigned tasks.
  • Attention to detail and accuracy are mandatory.
  • Demonstrated high degree of customer and internal client orientation.
  • Ability to meet deadlines.
  • Ability to communicate effectively to a wide range of audiences in both written and oral form.
  • Ability to work effectively both independently and in a team-oriented environment.
  • Comfortably handles risk and uncertainty as appropriate for level of responsibility.
  • Ability to handle and meet aggressive, metric oriented deadlines while maintaining a high degree of accuracy.
  • Ability to use PC spreadsheet, database, and word processing applications.
  • Detail-oriented, with strong organizational skills.
  • Evident traits of initiative and self-motivation.


Additional Knowledge, Skills and Abilities for Complex Billing & Transactions Representative:

  • Ability to understand complex product structures


Physical Requirements:

  • Must be able to sit for extended periods of time and view computer terminal.


Working Conditions

  • Normal Office Environment or Remote Location
  • Some overtime may be required to meet specified deadlines.




NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability

EEO is the Law Poster (The poster can be found at

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources

Nearest Major Market: Houston