Agile Product Owner

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Job Summary

The Agile Product Owner serves as the strategic bridge between business stakeholders and technical delivery teams, working with one or more Agile SCRUM teams to deliver high-quality features and user stories that support retail electric and gas customer operations. This role owns the product vision and backlog, collaborates with operational owners, key stakeholders, and cross-functional partners to translate business needs into clear, actionable functional specifications, and drives prioritization to enable SCRUM teams to effectively develop, test, and deploy new retail products, requested enhancements, regulatory updates, and automation opportunities. The Product Owner acts as the primary subject matter expert, balancing strategic thinking with hands-on technical engagement, and applies user-centered design and design-thinking principles to deliver best-in-class, customer-first experiences for NRG retail customers while ensuring execution aligns with Agile best practices and business objectives.

Essential Duties/Responsibilities:

• Own and continuously refine the product backlog, ensuring all items are clearly defined, prioritized, and aligned with business objectives, customer needs, regulatory requirements and automation opportunities.
• Partner with business and technology leaders to prioritize the product backlog, serving as the primary owner of prioritization decisions to ensure alignment with strategic goals and maximum business value.
• Independently elicit requirements from stakeholders without reliance on operations or the development teams to define processes or system behavior.
• Translate business needs into clear, concise, and testable User Stories that include:
  • Defined business value
  • Detailed acceptance criteria
  • Explicit system process details (including Discovery, Revenue Manager, SAP transaction paths, tables, and data flows where applicable)
• Ensure User Stories are production-ready with all necessary details before refinement sessions and meet the Definition of Ready (DoR) before progressing to Development.
• Continuously refine the backlog to ensure clarity, alignment, and readiness for development.
• Proactively remove ambiguity from requirements by providing detailed system and process context to ensure development work remains unblocked.
• Maintain comprehensive product documentation, including User Stories, acceptance criteria, process flows and supporting artifacts as required.
• Act as the primary point of contact and liaison between stakeholders and the Agile development team, providing timely and detailed guidance on system functionality and process impacts.
• Actively participate and/or present in Agile ceremonies (backlog refinement, sprint planning, reviews, retrospectives, and quarterly planning events).
• Validate completed work against acceptance criteria and provide formal sign- off on deliverables with full accountability for accuracy and completeness.
• Deliver concise release notes for completed User Stories outlining delivered functionality, direct business value, and any net-new or updated process documentation.

Working Conditions

• Frequent use of computers, i.e. typing on keyboards, viewing monitors, etc.
• Evening and weekend work may be required as job duties demand. 
• Remote work and/or Hybrid schedule; 3-4 days in an open office environment.
• Minimal domestic travel may be required

Minimum Requirements

• High School Diploma or equivalent required.
• 2-4 years Operations, Back Office, or related business functions, preferably within a regulated or enterprise environment.
• Must be proficient in Microsoft Office applications, including Word, Excel, and Outlook.

Preferred Qualifications

• College degree in Business, Information Systems, or a related field.
• 4-6 years’ experience with Agile SCRUM or Project Management frameworks. 
• Working knowledge of SAP systems and transaction codes.
• Experience collaborating on user experience planning with cross-functional design and development teams.
• Working knowledge of the deregulated energy market.
• Prio experience in the energy or utility industry.
• Proficiency in SharePoint and Power BI.
• Working knowledge of SQL preferred but not required.

Additional Knowledge, Skills, and Abilities

• Strong critical thinking, writing, and analytical skills
• Ability to solve complex problems with minimal guidance in a fast-paced environment.
• High attention to detail with the ability to manage multiple priorities simultaneously.
• Ability to work independently, exercise sound judgment, and make informed decisions.
• Capable of working independently and making decisions accordingly.
• Effective oral and written communication skills, with ability to present findings and recommendations clearly and succinctly.
• Ability to collaborate and interact professionally with internal teams, management, and external vendors, to acquire knowledge, resolve issues, and support project delivery.
• Strong relationship-building skills with the ability to partner effectively with remote and cross-functional stakeholders.
• Working knowledge of Agile project methodologies.
• Receptive to feedback and able to incorporate it into continuous improvement.
• Self-starter who thrives with minimal supervision while maintaining proactive communication with team members and stakeholders.
• Assertive and proactive, with a strong sense of ownership and accountability.
• Quick learner with determination and a strong ability to empathize and relate to end users.
• Comfortable navigating technical tools, systems, and resources.

Physical Requirements

• Work is primarily sedentary (desk work at a computer).
• Regularly required to talk or hear to communicate.

Statement

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Human Resources.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.