Operations Business Analyst

Date:  Nov 21, 2023

BUFFALO, NY, US, 14225

Company:  NRG

At NRG, we’re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Job Summary: 
The Operations Business Analyst provides a range of operational and financial analysis and support for market processes such as registration, compliance, and performance reporting. Working together with the guidance of leadership within the Market Operations Department, the Operations Business Analyst performs necessary tasks to analyze and prepare customer accounts for market registration, organize and process customer data using automated tools, perform data and trend analysis on customer data, track and report customer/portfolio performance, prepare data submissions to the market, and reconcile performance with settlement. The Operations Business Analyst may also be asked to obtain additional knowledge and have the flexibility to work across other regions as requested. This position may also require working outside of normal business hours during certain times of the year. 


Essential Duties/Responsibilities:
The Operations Business Analyst is responsible for evaluating and analyzing customer data from an operational and financial perspective through collaboration with other business groups as well as performing market tasks/processes in accordance with standard operating procedures.


Tasks include:

  • Coordinating and collaborating with Sales and Customer Care groups to prepare existing and new customer accounts for registration into the various Demand Response programs
  • Coordinating with Metering and Technology departments to process compliance data for submission to the market
  • Analyzing customer and portfolio performance
  • Preparing reports for review by management and reconciling performance and settlement to ensure we are settled correctly by the market
  • Ensuring that they are completing tasks in accordance with market rules and standard operating procedures and within the established timeframes.
  • Works closely with management to establish priorities and successfully drive maximum value for the business.

Working Conditions:

  • Open office environment.
  • Hybrid role 3 days a week in the office.
  • Some overtime is required as special projects arise.

Minimum Requirements:

  • High School Diploma or GED and 3 years of professional work experience OR Bachelor's Degree from an accredited college or university
  • Must have work experience with excel worksheets and large data sets
  • Must have proficiency in Excel skills (VBA, Macros, and/or SQL)
  • Strong Microsoft Office skills
  • Must have experience working in a team setting 


Preferred Qualifications:

  • Energy-related experience

Additional Knowledge, Skills and Abilities:

  • Ability to work well under pressure, remaining focused and calm in a fast-paced environment
  • Ability to work without supervision while carrying out duties
  • Ability to handle multiple tasks or assignments at the same time
  • Ability to communicate information clearly, both orally and in writing
  • Demonstrated ability to operate effectively in a team environment
  • Excellent troubleshooting and problem resolution skills
  • Organized, task-oriented, and strong attention to detail
  • Competence with mathematics, technical concepts, and data and trend analysis

The salary range for this role is  $43,040 - $77,520. Pay is based on several factors, including but not limited to education, work experience, certifications, etc.

NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

Nearest Major Market: Buffalo