NRG Careers

RETAIL OPERATIONS BUSINESS ANALYST

Date Posted: May 14, 2019

Location: Princeton, NJ, US

Company: NRG

Job Description

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at www.nrg.com. Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.

 

Job Description:

NRG Retail East Operations is seeking a talented and ambitious Retail Operations Business Analyst with the ability to work in a fast paced and quickly growing business that participates in electricity and natural gas markets. The Business Analyst works within the Operations team to primarily focus on the processing, quality assurance, and timeliness of transactions and billing functions. This position requires a highly motivated candidate with solid analytic, process management, quantitative, and some technical skills to aid in the development of overall customer satisfaction.

 

Essential Functions

  • Thorough understanding of electricity/gas customer lifecycle from contract initiation to fulfillment and final account processing.
  • Analyze, summarize, and report detailed transactions and billing components related to customer accounts.
  • Responsible for timely resolution of transaction exceptions to provide complete and accurate fixes.
  • Identify issues using reporting methods to maintain compliance with internal SLAs around transaction accuracies and billing timeliness.
  • Process daily operational tasks related to the sending and receiving of electronic transactions between NRG and vendors/utilities.
  • Proactively meet targets and take appropriate action on a day to day market operations.
  • Utilize software, analytical tools, and conceptual retail energy market knowledge to research and analyze complex business problems.
  • Create detailed process documentation when needed for training and resource reference and provide training as needed for internal and interdepartmental personnel.
  • Support development of departmental and company processes & procedures.
  • Contributes to the execution and implementation of new business and/or regulatory requirements.
  • Resolve reported issues in a timely and decisive manner, or escalate as appropriate.
  • Acts as a subject matter expert for transaction and billing related questions.
  • Displays a high level of curiosity and translates it into new approaches to problem identification and solutions.
  • Perform other duties as assigned.

 

Minimum Requirements

  • Bachelor’s degree or an equivalent combination of education and/or experience
  • Must have intermediate to advanced Excel skills
  • Must have the ability to translate work into formats, such as Excel, as required for analysis.

 

Preferred Qualifications

  • Familiarity with Microsoft SQL preferred, but not required.
  • Familiarity with SAP IS-U/CCS and CRM modules, EMMA case, and Billing/Invoicing preferred, but not required.

 

Additional Knowledge, Skills and Abilities

  • Demonstrated proficiency with analytical and mathematical skills, solving complex problems with minimal guidance.
  • Exceptional attention to detail and ability to multi-task in a fast-paced environment.
  • Provides information in a useable form and on a timely basis to others who need to act on it.
  • Questions “the way things have always been done” to ensure that processes and results continue to be relevant and add value.
  • Capable of working independently and making decisions accordingly.
  • Effective oral and written communication skills with the ability to discuss findings and recommendations in a succinct manner.
  • Interact professionally with internal teams, executive level management, external vendors and utilities to acquire knowledge and resolve issues.


NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources


Nearest Major Market: New Jersey

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