NRG Careers

Customer Retention Associate

Date Posted: May 9, 2019

Location: Princeton, NJ, US

Company: NRG

Job Description

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.

Job Summary: 

The Customer Retention Associate is a critical role to the overall sales growth for NRG. The CRA is responsible for engaging previous customers to sell our value proposition and have them rejoin the NRG family. The CRA should be an extremely talented and ambitious individual who has exceptional telephony communication skills. CRA’s will be responsible for meeting daily, weekly, monthly, and quarterly sales goals set by management. This position will report directly to the Inside Sales Manager, as well as work closely with the other members of the sales team to determine best practices and market trends that support the sales initiatives.


Essential Duties/Responsibilities:

  • Responsible for driving sales through outbound calls to dropped customers
  • Take assessment of customer needs and concerns
  • Understand the product offerings and determine the correct offer to fit the customers’ needs
  • Maintain sales reports
  • Achieve and maintain performance metrics and provide best-in-class service
  • Attend team meetings, including but not limited to one-on-one and team training sessions
  • Ensure that NRG’s key policies and procedures (e.g. disclosures, TPV process, documents, record keeping, etc.) are understood and followed.


Working Conditions:

  • N/A


Minimum Requirements:

  • N/A


Preferred Qualifications:

  • Associate’s OR Bachelor’s degree from an accredited college or university preferred
  • 2+ years in a service-focused sales role
  • Sales experience including outbound calling is preferred
  • Customer Service, Telesales, Retail, and/or electricity sales experience a plus
  • Proficiency with CRM software solutions preferred


Additional Knowledge, Skills and Abilities:

  • Excellent telephone sales personality skills
  • Strong focus on outbound calling
  • Demonstrated ability to consistently achieve sales targets
  • Ability to handle multiple tasks with strong attention to detail
  • Effective in handling customer escalations through a consistent, calm, empathetic and professional approach
  • Ability to think creatively and problem-solve
  • Excellent oral and written communication skills
  • Must be able to work independently and multi-task
  • Able to work in fast-paced, self-directed entrepreneurial environment
  • Excellent time management skills
  • Highly proficient level computer skills including MS Word, PowerPoint, Excel and Outlook


Physical Requirements:

  • None



NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
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Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources

Nearest Major Market: New Jersey

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