NRG Careers

SR. MANAGER, MARKET DEVELOPMENT & PERFORMANCE - BUILDER MULTIFAMILY

Date Posted: Sep 4, 2019

Location: Plano, TX, US

Company: NRG

Job Description

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at www.nrg.com. Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.

 

Job Summary: 

This position supports the Builder Multifamily channel in exploring new opportunities to engage prospects in the rapidly changing multifamily and builder space as well as insure customer satisfaction for our commercial customers.  This position performs all functions related to customer acquisition and retention, including developing new tools and partnerships within our portal and industry.

 

The Sr. Manager, Market Development & Performance will work with customer, sales, management, vendors and other various functional teams to deliver an outstanding customer service experience to both our Partners and their customers. Such duties can be broad in scope and require creative and forward thinking in conjunction with aggressive follow-up and meticulous attention to detail. Candidate will be required to interact with internal and external partners, our call center, internal resources and to solve problems as they arise.

 

Essential Duties/Responsibilities:

  • Continually evaluate effectiveness of Builder/Multifamily processes including SimpleSource and RentReady by Reliant and initiate process and system improvement activities.
  • Facilitate cross-functional team discussions to develop timelines for BMF campaigns, new product development and project delivery.
  • Expedite the sales process to help improve sales effectiveness of EMMs. Makes decisions regarding appropriate escalation channel(s) and "must-have" vs. optional deliverables from other groups.
  • Serve as the key subject matter resource for marketing on operational and on-line requests, knowledgeable on all processes across customer lifecycle.
  • Research and resolve contract and customer service issues as directed by EMMs and Sales Management, with a particular focus on enrollment status, contract amendments and escalated billing issues.
  • Participate and contribute in the development marketing collateral and sales plan.
  • Serve as pre and post-launch marketing product expert for resolution of operational, implementation and sales concerns.
  • Proactively uncovering opportunities for new efforts or enhancement of existing business processes.
  • Experienced manager of people, able to give detailed feedback, drive accountability, lead growth and assist in crucial conversations.

 

Minimum Requirements:

  • High School diploma or equivalent
  • 5 years’ experience in channel management, or experience with agencies and vendors supporting customer acquisition and retention.
  • 5 years of people management.
  • Strong project management skills. 
  • Experience with web, ecommerce and digital optimization and analytics.

 

Preferred Qualifications:

  • Experience with establishing new vendor relationships and operations/internal teams. 
  • Experience working in the utility industry
  • Experience working in the multi family industry

 

Additional Knowledge, Skills and Abilities:

  • Ability to make tough decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; has a bias for action.
  • Ability to own and deliver against specific sales and/or marketing commitments.
  • Consolidation of reports across marketing campaigns and sharing of key learnings.
  • Work effectively and build relationships with people at all levels – solid team player.
  • Comfortable working with cross-functional business teams.
  • Proficient in Microsoft Office products (Word, Excel, Visio, Power Point, Access).
  • Self-starter -- takes steps to improve deliverables/results without having to be asked.
  • Thinks creatively, works independently, handles multiple, concurrent assignments effectively and makes timely decisions; problem-solver in face of time and resource constraints.
  • Strong written and oral presentation skills.
  • High confidence level, ability to take ownership and accountability.
  • Strong business, analytical and problem-solving skills.

 

Physical Requirements:

  • Professional, fast paced, high intensity office environment.
  • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
  • Occasional overtime work may be required as projects require.
  • Occasionally requires lifting up to 25 pounds to perform duties and responsibilities.

 

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NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources


Nearest Major Market: Plano
Nearest Secondary Market: Dallas