NRG Careers

BUSINESS ACCOUNT REP I

Date Posted: Jul 19, 2019

Location: Plano, TX, US

Company: NRG

Job Description

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at www.nrg.com. Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.

 

Summary: 

The Business Account Representative position is the primary point of contact for commercial customers who contact the Business Customer Care Center by phone, fax, email, internet and mail.  The Business Account Representative is responsible for interacting with customers and responding to their complaints, inquiries and requests in a professional and courteous manner.

 

 Essential Duties/Responsibilities:

  • Actively promote the company and the value of its products and services.
  • Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services.
  • Interface with a wide variety of people both internally and externally in a diplomatic manner.
  • Effectively utilize resources, i.e. computer systems, software programs and phone equipment.
  • Consistently apply knowledge required to perform technical and procedural aspects of the position.
  • Identify and act on process and/or system enhancements to create efficiencies and/or better customer experience.
  • Diffuse customer escalations (customer save skills).
  • Conduct outbound calls as required.

 

Minimum Requirements:

  • High school diploma or GED equivalent
  • Must have basic understanding of the Microsoft Office Suite
  • Must be able to type and talk simultaneously
  • Must demonstrate ability of excellent customer service skills; maintaining a calm, patient tone in face of customer objections; and questions
  • Must be available to work any 8 hour shift between the hours of 7:00am to 7:00pm Monday-Friday
  • Must be able to work occasional overtime

 

Preferred Qualifications:

  • Bilingual - Spanish/English speaking ability
  • Previous energy/utility industry experience

 

 Additional Knowledge, Skills and Abilities:

  • Excellent problem solving skills and ability to use good judgment to make decisions
  • Proficient in verbal and written communication skills including excellent listening skills.
  • Basic math skills and analytical ability necessary to respond to billing inquiries.

 

Physical Requirements:

 Ability to work on a computer and utilize telephone systems as required.

 

 Working Conditions:

  • Professional office environment with the majority of work performed on a personal computer in a seated position.
  • Overtime may be required to accommodate workload and emergency call out.
  • Hours of operation can range from 7:00am to 7:00pm Monday-Friday (Subject to change with prior notification).


NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources


Nearest Major Market: Plano
Nearest Secondary Market: Dallas

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