NRG Careers

Sales Operations Analyst

Date Posted: Feb 4, 2020

Location: Philadelphia, PA, US

Company: NRG

Job Description

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.

Job Summary: 

The Sales Operations Analyst role is highly dynamic and requires strong prioritization, organization, and communication skills. The ideal candidate will be someone who is comfortable working with team members of all levels, external staffing partners, and who has an aptitude for technology and process improvement. This position works hand in hand with our sales teams, acquisition marketing team, product development, quality, technology, and operations.

Essential Duties/Responsibilities:

  • Work with our external technology vendor on process improvements, enhancements, and key project requests
  • Drive sales conversion across core channels and brands to maximize enrollment processing and facilitate monthly sales goals
  • Assist with new brand, product, vendor, and market launches from inception through completion, including testing and monitoring launch progress
  • Create reports to analyze sales data/growth, identify efficiency opportunities, and track hardware inventory
  • Collaborate within Sales Operations team, and among the Quality, Outside Sales Management, Marketing, and Operations teams
  • Serve as team lead for sales inquiry investigations
  • Audit and complete end user testing on vendor provided hardware inventory
  • Set-up and integrate new products, sales locations, markets, and processes into the sales enrollment workflow and TPV scripts

Working Conditions:

  • Open office environment.

Minimum Requirements:

  • 2 years associates degree or 4-year college degree in Business Administration, Operations Management, or related field
  • 2+ years of work experience

Additional Knowledge, Skills and Abilities:

  • Strong skills in all Microsoft products, especially Excel, Power Point, and Word (SQL skills preferred)
  • Ability to handle multiple tasks with strong attention to detail
  • Ability to think creatively and problem-solve
  • Excellent oral and written communication skills

Physical Requirements:

  • None

NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources






Nearest Major Market: Philadelphia