NRG Careers

Marketing Coordinator, Customer Marketing & Experience

Date Posted: Feb 7, 2020

Location: Philadelphia, PA, US

Company: NRG

Job Description

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.


Job Summary:

The Marketing Coordinator – Customer Marketing & Experience is responsible for the development, management, and execution of customer marketing and customer experience programs.  He/she must have strong business acumen, the ability to think strategically, and the ability to keep the customer at the forefront. Ideally, this candidate will have experience managing customer lifecycle communications and customer survey programs. This role collaborates with cross-functional stakeholders including, creative services, sales, product, legal/regulatory and operations to ensure alignment.

Essential Duties/Responsibilities:

  • Responsible for executing and managing end to end customer communication strategy, ensuring strong brand presence, creativity, and consistency throughout the customer lifecycle
  • Responsible for managing and reporting the results of customer marketing initiatives
  • Responsible for driving a positive customer experience
  • Responsible for managing the customer survey program, deriving insights and developing a related communications strategy
  • Use customer survey insights to identify customer experience opportunities and drive customer experience strategy and improvement throughout the business
  • Provide strategic leadership and identify marketing opportunities and action plans to meet business goals and objectives
  • Oversee the creative development process for customer marketing campaigns. Provide strategic direction, marketing input and influence the creative outcome.
  • Manage a yearlong strategic marketing calendar for campaigns
  • Brainstorm new innovative products, channels, and marketing activities that will help engage customers to differentiate the brand/product and drive business goals
  • Continuously track and monitor offer/campaign/creative/channel mix effectiveness. Deliver relevant reports and present insights to keep the larger organization abreast of marketing activities.


 Additional Knowledge, Skills and Abilities:

  • The ideal candidate will possess the drive, initiative, strategic thinking, problem-solving and the ability to manage a high degree of cross-functional collaboration, coordination, and communication
  • Experience with lifecycle and retention marketing
  • Exceptional conceptual thinking skills, the creativity that is supported by a process-oriented analytical skill set
  • Creative and innovative mindset with the capacity to identify and unlock hidden value
  • Self-starter; confident with the ability to hit the ground running
  • Strong ability to manage challenging projects complete with shifting deadlines and demands
  • Experience tracking and measuring campaign performance and drawing valid conclusions
  • Strong attention to detail, organization and time management skills
  • Ability to communicate effectively (verbal, written and visual)
  • Ability to multitask and work successfully in a matrix organization with competing priorities
  • Sets high expectations of self and work; self-motivated and resourceful


Minimum Qualifications:

  • Bachelor’s Degree
  • Minimum of 3 years of experience in Marketing, Brand Management or Communications
  • Previous experience executing and managing strategic marketing plans


 Preferred Requirements:

  • Marketing, Communications or Advertising majors
  • Previous Customer Experience (CX) experience
  • Previous experience using customer insight data to develop strategic marketing plans
  • Previous experience developing communications to drive customer engagement
  • Previous experience in a subscription-based industry (electricity, cable, internet, etc.)


NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources

Nearest Major Market: Philadelphia