NRG Careers

Client Relations Manager

Date Posted: Oct 10, 2018

Location: Philadelphia, PA, US

Company: NRG

Job Description

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.

Job Summary: 

The Inside Sales Client Relations Manager is focused on customer retention, win-back, and new sales opportunities. The Client Relations Manager (CRM) will be responsible for identifying high value prospects, developing a lead pipeline, closing sales and maintaining ongoing relationships with commercial and residential customers.  The CRM will also be responsible for the provision of limited customer service, and coordination of activities with various utilities.  Additionally, because the CRM will be representing NRG on behalf of important strategic affinity partners, a high customer orientation and superior relationship skills are critical.  The ideal candidate is an intelligent and energetic individual with the ability to function in an unstructured environment while contributing greatly to the sales growth of the overall business.


Key Responsibilities:

  • Achievement of sales targets and adherence to specific key performance indicators
  • Outbound and inbound sales/relationship management
  • Identifying decision makers amongst the targeted leads in order to initiate sales process
  • Building and mining a sales lead pipeline with prospects in commercial and residential segment
  • Competitive analysis and planning to ensure maximum success in multiple markets with unique characteristics
  • Cooperating with representatives from marketing, finance, operations and customer service to design best customer solutions
  • Attending sales team meetings concerning team activities and providing feedback on market conditions
  • Handling cancellations or changes in sales orders and communicating the changes with the related departments, including external parties where necessary
  • Coordinating with customer service for status on orders to ensure that customer expectations are consistently met
  • Results tracking and compilation of various reports
  • Emphasizing service or product features and benefits, quoting prices, and preparing sales order reports or forms
  • Capturing of accurate and complete information in Customer Relationship Management system


Working Conditions:

  • Normal office environment
  • Some overtime required as special projects arise
  • Typical Call Center Environment
  • Ability to travel and work between our call center locations.
  • Work Schedule may require shift work; later hours and weekends may be required


Minimum Requirements:

  • Demonstrated ability to consistently achieve sales targets
  • Ability to handle multiple tasks with strong attention to detail
  • Effective in handling customer escalations through a consistent, calm, empathetic and professional approach
  • Strong results-orientation
  • Ability to think creatively and problem-solve
  • Demonstrated ability to effectively work with peers

NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources

Nearest Major Market: Philadelphia