NRG Careers

CUSTOMER CARE REPRESENTATIVE

Date Posted: Dec 27, 2018

Location: Philadelphia, PA, US

Company: NRG

Job Description

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at www.nrg.com. Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.

NRG Retail East Operations is seeking a talented and ambitious Customer Care Rep II to join the business. The Customer Care Rep II will help ensure the core business processes are running efficiently and exceptions are being corrected in accordance with regulatory timelines. The duties will range from managing and validating operational processes, facilitating operational workflows, troubleshooting/resolving user issues/questions, and ad hoc operations account research.

 

Responsibilities: 

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

 

Qualifications:

It is recommended the candidate have the following experience / skills:

  • Process Documentation
  • Process Improvement
  • Data Research
  • Problem Solving
  • Microsoft Office
  • The ability to thrive in fast paced unstructured environment
  • A strong desire to help a business grow
  • Proven ability to operate in both a team and individual contributor role

 

The following experience / skills are a plus, but not required:

  • Energy Industry
  • Microsoft SQL
  • Server Management Studio
  • SAP


NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources


Nearest Major Market: Philadelphia

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