NRG Careers

Segment Manager, Services by Reliant

Date Posted: Jan 7, 2019

Location: Houston, TX, US

Company: NRG

Job Description

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.

Reliant Home Services are growth businesses within NRG Retail that provide protection plan products as well as retail home services to consumers and small businesses. 


The Segment Manager will be a critical member of the growth team, with primary responsibility for growing our business through a diverse range of assignments, projects, and activities aimed at improving the Services and Protection Plan business.


Essential Duties/Responsibilities:

  • Working for, and in conjunction with, the Business Director, Allied Warranty/Reliant Home Services.
  • Optimizing channels and products for our protection plan and HVAC businesses.
  • Analyze complex financial models to generate pricing recommendations.
  • Develop seasonal marketing plans that optimize product and pricing.
  • Work closely with counterparts in marketing, operations, call center, field technicians, business strategy, and sales. 
  • Strive to grow Services and Protection Plans to meet established revenue and EBITDA targets.
  • Identify other revenue generation opportunities that capitalize on the company’s Services capabilities.
  • Undertake all reporting activities, including planning, tracking and supporting campaigns, encouraging business development and providing a resource and support network within the organization.
  • Prepare both internal and customer presentations.
  • Be comfortable interacting with colleagues, customers and vendors.


Education:  Bachelor’s degree from an accredited college or university required.  MBA is preferred.


Experience:  3+ years’ work experience required. Business Development, Sales, Engineering, Consulting, or Strategy work preferred


Additional Knowledge, Skills and Abilities:

  • High integrity, energy and enthusiasm.
  • Consistent track record of meeting or exceeding performance goals and responsibilities
  • Strong analytical and problem-solving skills to conduct financial modeling, competitor assessments and data-driven analysis.
  • Some knowledge of warranty and/or HVAC businesses, with natural curiosity to acquire additional knowledge continuously.
  • Ability to develop business plans under various scenarios.
  • Entrepreneurial spirit and flexibility to work in fast-paced, environment with "hands-on" team player approach.
  • Strong internal networking and cross-functional instincts. Ability to coordinate with others from across the organization and outside of formal lines of authority.
  • Results oriented, with ability to work with minimum supervision to coordinate cross-functionally and to deliver on tasks/projects.
  • Able to communicate effectively to all levels of the organization in verbal and written form.
  • Superior written and verbal presentation skills.
  • Proficient in Excel, Word, and PowerPoint.


Physical Requirements:

·Occasionally requires lifting as appropriate to perform duties and responsibilities.

Working Conditions:

  • Open office environment.
  • Overnight Travel and occasional extended hours required as special projects arise.
  • Valid driver’s license and access to reliable transportation required.

NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources






Nearest Major Market: Houston

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