NRG Careers

Retail Ops System Analyst

Date Posted: Feb 28, 2019

Location: Houston, TX, US

Company: NRG

Job Description

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.

Job Summary: 


Provide analytical and technical support to the Remittance Processing group. Collaborate with other areas/departments. Provide, recommend, and implement business solutions to aid the business unit in accomplishing its goals. This position is also responsible for analysis and reporting of information in support of the daily operation of the Remittance Operations business processes. The role should possess skills and knowledge to effectively address and resolve issues (individually or in mass) across multiple functional groups including but not limited to Information Technology, Customer Service, Enrollments and Transaction Management, and Billing. Additional skills include interaction with Customer Operations, Marketing, Legal, and Regulatory to effectively manage and resolve issues. Additional responsibilities include reporting statistical and quantitative measures, account reconciliation, and various other projects covering all aspects of Remittance Processing.


Essential Duties/Responsibilities:


  • Demonstrate proficiency on SAP-CCS and external systems to diagnose and correct failures and errors from a customer account or reporting perspective.  Distribute specific knowledge of new system functionality/reporting to appropriate user base to improve business processes and ensure accurate interpretation of system functionality and report results
  • Utilize thorough knowledge of table structure and reporting environments to gather data to report metrics.  Develop custom transactions for use in supporting the business.  Generate effective reports and manipulate data in reports to provide key metrics to business operations. (using graphs, tables, and text)
  • Assimilate information from various environments and develop queries or reporting solutions to fulfill business needs. Recognize data anomalies to analyze and trouble shoot to determine cause.
  • Document and communicate technical data requirements for development of system queries and reports to support ongoing root cause analysis. 
  • Participate in development and implementation of appropriate methods for monitoring, analyzing, and preparing data for management reports and statistics.
  • Gain cross-functional support and approval for system and process changes from key stakeholders to affect timely and complete implementation.
  • Perform root cause analysis of existing processes and systems based on business and market procedures to make improvements and increase effectiveness and efficiency.
  • Solve problems with attention to detail, validate results and ensure accuracy through testing (system and reporting). Coordinates external efforts to ensure upstream dependencies are completed in a timely manner.
  • Assists in the development of business policies, or develop and implement new processes if appropriate to streamline workflow.
  • Effectively interface with a wide variety of people both internally and externally to ensure delivery of information and analysis that supports business strategy.
  • Prepare and/or delivers short presentations for updates, findings, presentations, etc…
  • Understand the value of work products and the cost of providing services in order to knowledgeably influence others to accept alternative solutions where appropriate.
  • Conduct cost studies and/or financial analysis to provide valued information to clients in support of cost related initiatives.
  • Provide innovative solutions.
  • Responsible to identify, implement, and carry out mass clean up efforts.



Working Conditions:

  • Fast paced professional office environment. 
  • Extended working hours. 
  • Some travel between local business offices.


Minimum Requirements:


  • Bachelor’s degree in Business, Accounting, Engineering, Statistics, MIS, or Computer Science is preferred.  Other disciplines will be considered, depending on experience. 
  • Valid TDL required.




Preferred Qualifications:

  • Knowledge of SAP (R/3,IS-U and BW) is desired.
  • Knowledge of high-volume EDI transaction processing and management is desired.
  • Knowledge of statistical analysis (including time-series, sampling, probability, regression, linear programming and forecasting) is desired.

Additional Knowledge, Skills and Abilities:


  • Ability to create custom queries and programs given minimal requirements (able to fill in the details and provide solutions).
  • Ability to conceptualize, negotiate and communicate innovative concepts or ideas to work groups or management level representatives.
  • Ability to develop recommendations/action plans and manage multiple projects simultaneously.
  • Detail oriented.
  • Ability to communicate effectively to a wide range of audiences in both written and oral form.
  • Ability to effectively lead small teams to achieve identification of system and process issues to propose optimal solutions.
  • Excellent problem solving skills and ability to use good judgment to make recommendations and decisions.
  • Ability to adapt to rapidly changing priorities.
  • Must be able to integrate and apply behavioral and technical skills to increase the effectiveness of organization.
  • Ability to prioritize both routine and unpredictable work activities and identify exceptions and recommend solutions.
  • Excellent personal computer skills with in a Windows environment demonstrating advanced working knowledge of Microsoft Office applications. (Word, Excel, Access)
  • Ability to use fundamental math daily (add, subtract, multiply, divide, and calculate percentages).
  • Comfortably handles risk and uncertainty.
  • Ability to meet deadlines.  Must be dependable and available.
  • Ability to develop and make formal presentations to internal and external groups.


Physical Requirements:


  • N/A



NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources




Nearest Major Market: Houston

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