NRG Careers

Retail Operations Analyst

Date Posted: Nov 26, 2019

Location: Houston, TX, US

Company: NRG

Job Description

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.


Job Summary: 

The Retail Operations Analyst will be responsible for the identification of solutions to meet the business needs of both internal and external clients and stakeholders to help determine solutions to meet business needs, resolve business problems and provide business value. This candidate will specifically work within the Project Execution Office, facilitating the delivery of both projects and enhancements. The ideal candidate would have experience in both agile and waterfall project execution methodologies. This position will include a wide variety of tasks and requires the Analyst to multi-task and be very flexible with changing business and team priorities.


Essential Duties/Responsibilities:

  • Interacts with business stakeholders and subject matter experts to understand project charters and business objectives to gather, document and analyze business needs and translate to requirements for project execution
  • Utilizes business experience and skills to assess and advise on the practicality of alternatives, mitigating technical limitations with operational realities, to produce fit-for-purpose solutions.
  • Applies available standards, methods and tools in an effective way to produce consistently high standard of documentation.
  • Takes responsibility for investigative work to determine the business requirements that provide value to both internal and external customers
  • Works collaboratively with management, employees and project resources to execute on prioritized work and ensure deadlines are met with the expected level of quality
  • Builds and maintains strong relationships with all project stakeholders, including IT and business stakeholder
  • Provides level-of-effort regarding scope and complexity of business analysis deliverables and holds him/herself to the commitments made for business analysis deliverables.
  • Manages requirements gathering and application gap analysis.
  • Maps process in both current and future state to identify process improvements and the workflow for new or enhanced websites and applications
  • Supports project teams through all aspects of project execution including requirements gathering, user story creation, execution of testing
  • Facilitates User Acceptance Testing, including defect management
  • Drives process improvement initiatives for the Project Execution Team


Working Conditions:

  • Open office environment.
  • Some overtime required as special projects arise.


Minimum Requirements:

  • High School diploma
  • 2+ years of experience in energy industry environment
  • A minimum of 3 years’ experience in analyzing and developing business processes 


Preferred Qualifications:

  • Bachelor’s degree 
  • Experience participating in business processes and system improvement efforts 


Additional Knowledge, Skills and Abilities:

  • Ability to deliver real and measurable results
  • Strong verbal and written communication skills
  • Excellent interpersonal skills
  • Team player
  • Experienced user of Microsoft Excel, Word, PowerPoint and Visio


Physical Requirements:

  • Job frequently requires prolonged sitting

NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources

Nearest Major Market: Houston