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Retail Operations Analyst

Date: Dec 6, 2017

Location: Houston, TX, US

Company: nrg

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

Summary:  This job is responsible for providing analytical and technical support to Accounts Receivable Management.  Position will focus on ARM programs requiring support by Customer Operations.  Effectively manage the development lifecycle for major and minor enhancements. Ensure systems design and functionality matches the organization's business strategies and is clearly communicated to the user groups. Create test scripts and data to facilitate user testing and ensure the enhancement deliverable satisfies the customer group request.  Support change communication and coordinate end-user training for system implementations.

 

Essential Duties/Responsibilities:

  • Personify NRG core values of Safety, Teamwork, Respect, Integrity, Value Creation and Exemplary Leadership
  • Maintain an understanding of specialized ARM programs, and be able to asses impacts to operations processes
  • Assist with development of operations processes to support ARM programs.
  • Evaluate existing processes and make recommendations for process improvement.
  • Participate in development and implementation of new processes and tools to streamline workflow and creative recommendations/solutions for system workarounds until program changes and/or enhancements are made to correct critical issues that arise.
  • Recommend solutions to operational issues associated with both manual and automated ARM programs.
  • Develop business requirements that drive technical and/or RPA solutions in SAP and WSCO.
  • Develop, implement and utilize spreadsheets, graphics and word documents as required for analysis, documentation, reporting and presentations.
  • Provide support to operations teams in performing analysis, determining root cause and escalation of process issues to applicable stakeholders.
  • Provide training for new hire on-boarding, process updates and process refresh training
  • Position may be first line of contact with the 3rd party vendors providing ARM Solutions.
  • Build and maintain working relationships with key internal stakeholders. 
  • Provide support for special assignments as required

 

Education: Bachelor’s degree in Business, from an accredited college or university strongly. 

 

Experience:

  • Minimum of one year experience in ARM Operations processes with emphasis on analyzing and participating in business process and system improvement efforts preferred. 
  • Knowledge of the utility and/or the deregulated energy or telecommunications industry strongly preferred. 

 

Additional Knowledge, Skills and Abilities:

  • Strong business and system analytical skills
  • Demonstrate strong leadership skills
  • Effectively communicate to a wide range of audiences in both written and oral form.
  • Able to complete projects independently with minimal supervision
  • Excellent organizational skills with the ability to balance multiple demands and thrive in a collaborative environment.
  • Strong work ethic and high level of integrity
  • Knowledge of SAP preferred.
  • Ability to consistently use initiative and good judgment to complete assigned tasks
  • Attention to detail and accuracy are mandatory
  • Demonstrated high degree of customer and internal client orientation
  • Ability to meet deadlines
  • Ability to work effectively in a team oriented environment
  • Evident traits of initiative and self-motivation
  • Proficiency with Microsoft Tools, especially Power Point, Word, Excel, Access and Visio

 

Physical Requirements: Must be able to sit for extended periods of time, view computer screen, and use mouse and keyboard

 


NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources


Nearest Major Market: Houston

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