NRG Careers

Invoice Operations Representative

Date Posted: Oct 9, 2018

Location: Houston, TX, US

Company: NRG

Job Description

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.


Summary:    The invoice operations representative position is responsible for performing processes required to generate accurate and timely bills for all NRG Customer segments.  Key processes include bill auditing, developing and auditing daily operations reports, monitoring system status, communicating with bill delivery vendors, and correcting customer billing issues and exceptions in SAP.


Essential Duties/Responsibilities:

  • Navigate and Research in an object oriented data environment
  • Execute variations of audit checklists against system outputs with 100% accuracy
  • Develop understanding of the Reliant invoice formats in order to quickly notice when/if something looks incorrect and escalate accordingly.
  • Escalate audit exceptions to appropriate business owners for resolution; re-audit if needed
  • Conform to a strict daily deadline specific to each task
  • Maintain billing timeliness and accuracy
  • Perform other duties as assigned
  • Ensure system invoice outputs conform to all internal SOX requirements, market rules, applicable laws, and are accurate from both an internal and customer perspective


Education:  High School Diploma or GED required.  Bachelor’s degree in business or related area from an accredited four-year university is strongly preferred.


Experience:  No experience required. Knowledge of the utility and/or the deregulated energy or telecommunications industry is preferred. 


Role Specific Duties/Responsibilities:

  • Execute all assigned audits prior to the deadline for the specific task
  • Perform basic reporting
  • Perform invoice reversal/correction processes 
  • Investigate and correct simple invoice exceptions
  • Performs other duties as assigned




Additional Knowledge, Skills and Abilities:

  • Good interpersonal/human relations skills
  • Good verbal and written communication skills
  • Attention to detail
  • Excellent computer skills
  • Working knowledge of Microsoft Office products.
  • Strong math skills
  • Demonstrated high degree of customer and internal client orientation.
  • Fortitude to speak up and ask questions to all levels of management
  • Ability to quickly compare visual examples to expected results
  • Ability to work effectively both independently and within a team.
  • Ability to multi-task, effectively prioritize work, and be very accurate
  • Ability to respond to questions in a tactful and professional manner
  • Ability to learn working knowledge of various software programs
  • Ability to perform time sensitive tasks
  • Ability to maintain 100% accuracy
  • Ability to maintain confidentiality

Working Conditions:

  • Open office environment
  • Some overtime required as special projects arise
  • Participation in business continuity plan execution required as needed



NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources

Nearest Major Market: Houston