NRG Careers

Inflow Systems Analyst II

Date Posted: Jul 11, 2018

Location: Houston, TX, US

Company: NRG

Job Description

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at www.nrg.com. Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.

This job is responsible for providing analytical and technical support to Sales and Billing Operations.  Effectively manage the development life cyclefor major and minor enhancements. Ensure systems design and functionality matches the organization's business strategies and is clearly communicated to the user groups. Create test scripts and data to facilitate user testing and ensure the enhancement deliverable satisfies the customer group request.  Support change communication and coordinate end-user training for system implementations.

 

Essential Duties/Responsibilities:

  • Provide first level of support in performing analysis, determining root cause and escalation of technical issues to the IT support team.
  • Develop business requirements and functional specifications that drive technical system solutions. 
  • Develop processes for production support exception handling.
  • Lead business requirement gathering, analysis, and documentation.
  • Document, track and manage requirements in appropriate tools.
  • Participate in developing and implementation of new processes and tools to streamline workflow.
  • Manage and resolve complex and escalated issues.
  • Monitor error inflow, diagnose and correct impacted records en mass due to spikes in volume.
  • Identify trends and issues and provide feedback to different groups to work toward a solution.
  • Monitor and produce reports to management.
  • Other duties as required by business needs.

 

Education:  Bachelor’s degree or equivalent education and/or work experience.

 

Additional Knowledge, Skills and Abilities:

  • Effectively communicate to a wide range of audiences in both written and oral form.
  • Strong business and system analytical skills
  • Proficiency with Microsoft Tools, especially Power Point, Word, Excel, Access and Visio
  • Able to complete projects independently and without supervision
  • Excellent organizational skills with the ability to balance multiple demands and thrive in a collaborative environment.
  • Knowledge of SAP CCS, CRM, SD, and BW.
  • Knowledge of Siebel preferred.
  • Ability to apply/interpret advanced statistical math as required by projects or by request.

 

Physical Requirements:

  • Occasionally requires lifting as appropriate to perform duties and responsibilities.

 

Working Conditions

  • Normal office environment.

·Some overtime required as special projects arise.

 

Experience:  A minimum of 2 - 3 years’ experience in analyzing business processes and participating in business processes and system improvement efforts is preferred.  Demonstrate proficiency in Excel and Access.  Knowledge of the utility and/or the deregulated energy or telecommunications industry preferred.

Role Specific Duties/Responsibilities:

  • Draft presentations and proposals.
  • Identify risks and opportunities for recommendations.
  • Effectively interface with a variety of people both internally and externally.
  • To ensure delivery of information and analysis that supports business strategy.
  • Analyze and correct issues using SAP, Dimensions, Quality Center, and Quick Test.

Role Specific Knowledge, Skills and Abilities:

  • Write requirements documents with little or no supervision.
  • Knowledge of EDI transaction processing.
  • Excellent problem solving skills and ability to use good judgment to make recommendations and decisions.


NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources

 

 

 

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Nearest Major Market: Houston