NRG Careers

HELPDESK ADMINISTRATOR

Date Posted: Jun 18, 2019

Location: Houston, TX, US

Company: NRG

Job Description

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at www.nrg.com. Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.

 

Essential Duties/Responsibilities:

 

  • First point of contact in all computer hardware, software, and telecommunications problems and requests. Use remote capability to assist with troubleshooting
  • Provide customer service/help desk/technical support experience that includes MS Office and desktop configuration
  • Provide support and resolve problems related to installed computer software.
  • Troubleshoot printer connection issues
  • Maintain support materials: edit, update, and generate support documents for knowledgebase
  • Active Directory Administration including account creation and file share access
  • Password Resets for various websites/applications
  • Document and log incidents ticket using Service Now tracking tool
  • First level support company email on mobile devices
  • Provide support for SFTP configuration and access
  • Provide support for VPN software connection issues
  • Citrix Director VDI Controls and Administration

 

 Working Conditions:

 

  • Must have flexibility for working rotating on call schedule and backfilling for peers when coverage is needed.

 

Minimum Requirements:

 

  • Associates degree
  • Two years of related work experience

 

Knowledge/Skills/Abilities:

 

  • Ability to work independently and in a team environment
  • Ability to work under time pressures while maintaining a customer service attitude
  • Experience in troubleshooting hardware, software and network connectivity issues
  • Must have an understanding of technical support practices such as ticket documentation, service level agreements, statistics and escalation processes.
  • Self-motivated with attention to detail
  • Organizes workload, sets priorities and works within deadlines
  • Effective communication and interpersonal skills
  • Maintains confidentiality of information


NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources


Nearest Major Market: Houston

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