NRG Careers

Digital Product Manager

Date Posted: Aug 4, 2018

Location: Houston, TX, US

Company: NRG

Job Description

NRG is leading a customer-driven change in the U.S. energy industry by delivering cleaner and smarter energy choices, while building on the strength of the nation’s largest and most diverse competitive power portfolio. A Fortune 200 company, we create value through reliable and efficient conventional generation while driving innovation in solar and renewable power, electric vehicle ecosystems, carbon capture technology and customer-centric energy solutions. Our retail electricity providers serve almost 3 million residential and commercial customers throughout the country. More information is available at www.nrg.com. Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.

Summary:  At Reliant, we provide energy and other home services to retail customers, including homes, businesses, manufacturing facilities, government entities and institutions across Texas. As part of NRG Energy, we are backed by one of the nation's largest power producers.  We pride ourselves in providing innovative solutions to our customers.  As part of our innovation efforts, we are seeking a Manager, Product Innovation guide a cross-functional team as we develop our next generation of digital interfaces (mobile and web).  This role will gather inputs from a diverse set of stakeholders, assess the market for best practices/emerging technologies, work with vendors, and develop and champion the strategy and action plan.

 

The Digital Product Manager is involved in every aspect of the product development process, from brainstorming the next digital product innovation to working directly with the IT, Operations, and Marketing to launch. The candidate will use a start-up mindset and the full range of product development skills to launch breakthrough digital interfaces and market effectively through digital channels. ​ This position is for a multi-dimensional person: someone who is passionate about technology, creativity and innovation, as well as grounded in business, strategy and project management.

 

 

Essential Duties/Responsibilities:

  • Conduct market research on best practices for digital channels for leading innovative companies.
  • Work closely with analytics, research and technology partners to ensure systems and programs are satisfying consumer needs and driving the business.
  • Custodian of the customer’s needs.  Identifies, understands and represents the customer’s needs in the development of digital channels for the company.
  • Drive business impact by contributing to product design, testing/piloting, and market launch efforts.
  • Pre-empt issues and head off problems by ensuring all operational implications of the products are identified and resolved prior to the successful product launch.
  • Lead, administer and track projects from concept through handoff to Marketing for launch.
  • Collaborate effectively in cross-functional project teams, facilitating positive energy/engagement and helping elevate capabilities of others.
  • Be able to listen well, effectively negotiate and diplomatically manage conflicting points of view, as well as influence others in an organization to ensure alignment and progress.
  • Closely monitor testing of new concepts focusing on potential improvements.
  • Enroll successive levels of management to gain support and resources to take new products to completion.
  • Coordinate the effort to fully define vendor strategies and implementation requirements.
  • Train stakeholders on new products and interfaces, including new features and customer experience.

 

Education:  Bachelor’s degree in Business, Finance, Engineering, or related degree.  Advanced degree is preferred.

 

Additional Knowledge, Skills and Abilities:

  • Previous product management experience.
  • Stage-Gate and Lean Startup product development processes.
  • Understanding of mobile and web best practices
  • Analytics and modeling of financial Structures, including business case creation.
  • Teamwork and cross-functional leadership skills.
  • Problem definition and solving skills.
  • Willingness and ability to work in an environment of uncertainty
  • Excellent communication skills; i.e. effectively communicates with internal groups on ideas and resolves issues.
  • Project management experience is preferred.
  • A passion for new technology and consumer electronics.

 

Physical Requirements:

  • Occasionally requires lifting as appropriate to perform duties and responsibilities.

 

Working Conditions:

  • Primarily an office environment.
  • Some overtime required as special projects arise.
  • Some travel <10%

 

Experience:  A minimum of 8+ years working experience.  Product management, product marketing, or product development experience required.  Service Industry experience is preferred (mortgage, insurance, credit card, internet, telephone, and delivery services).  Prior experience in working in digital channels with cross-functional teams is required.

 

 


NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources

 

 

 

 

 

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Nearest Major Market: Houston