NRG Careers

Collections Representative

Date Posted: Feb 12, 2020

Location: Houston, TX, US

Company: NRG

Job Description

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.

Job Summary: 


This position is part of NRG’s Retail Services Group and is responsible for ensuring the timely issuance of disconnect activity, reconnect activity, and balance transfer of residential and small commercial accounts.  Analyzes accounts to ensure the systematic processes are working properly.  Reviews and analyzes aged accounts to determine root cause and correct failures.  Document failed events to facilitate the tracking of trends and system failures.  Representative will run queries and reports in SAP-CCS and BW to support analysis. 


Essential Duties/Responsibilities:


  • Analyze accounts to determine if service disconnection is warranted based on Texas PUC rules.
  • Determine parameters and execute transactions to facilitate automated disconnect processes.
  • Run reports in CCS-SAP and BW to support the disconnect process and reconnect monitoring process.
  • Analyze BW reports for disconnects and reconnects to determine accounts failing to progress through to TDSP.
  • Determine actions required on failed reconnect accounts to ensure timely reconnection of service.
  • Communicate requests with management for special situations that are outside of standard policies and procedures
  • Communicate with distribution companies to resolve failed or rejected orders. 
  • Analyze accounts to determine if balance transfer from inactive to active accounts is warranted
  • Reviews accounts from the automatic disconnect process and automatic MVO and DNP process to ensure accurate execution.
  • Apply the company’s collection policies, practices and procedures to designated customer accounts.
  • Research and analyze delinquent accounts for reasons that systematic dunning is failing to affect collections.
  • Identify accounts that have failed transactions with TDSPs.


Working Conditions:

  • Fast paced office environment with high volume workload.
  • Frequent use of computers, i.e. typing on keyboards, viewing monitors, etc.
  • Occasional Travel
  • Overtime as required.


Minimum Requirements:

Bachelor’s degree in business or related area from accredited four-year university is preferred.  Experience may substitute for college education, in which case a high school diploma or equivalent is required.


Preferred Qualifications:

2 years business experience.  6 months Collections experience combined with SAP/CCS experience can substitute for 2 years of business experience.  Knowledge of the utility and/or deregulated energy industry is a plus.


Additional Knowledge, Skills and Abilities:

  • Ability to work effectively both independently and with teams.
  • Excellent problem-solving skills and ability to use good judgment to make recommendations and decisions.
  • Attention to detail is critical.
  • Ability to work independently through the use of initiative and self-motivation.
  • Ability to adapt to rapidly changing priorities.
  • Ability to meet deadlines.
  • Excellent personal computer skills within a windows environment, including spreadsheets, databases and word processing.
  • Ability to write with proper form and grammar and prepare company correspondence
  • Effectively communicates to a wide range of audiences in both written and oral form
  • Ability to use fundamental math daily (add, subtract, multiply, divide, calculate percentages)


Physical Requirements:

Occasionally requires lifting as appropriate to perform duties and responsibilities.

NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources








Nearest Major Market: Houston