NRG Careers

Campaign Operations Analyst

Date Posted: Sep 11, 2020

Location: Houston, TX, US

Company: NRG

Job Description

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.


Job Summary: 


  • The Campaign Execution group provides operational analysis and implementation support for Retail mass marketing products, campaigns, key mass customer communications, channels and regulatory activities.  The group offers the opportunity to view the “big picture” of retail operations and marketing, as well as develop specialized knowledge in specific areas.
  • The team is responsible for liaising with IT, Marketing, and Operations to accomplish results for the Small Business and Builder/Multi-family Acquisition and Retention market segments.  Evaluates, analyzes, and manages product, offer, campaigns and projects from idea through launch and designs business processes for ongoing operational support. Successful team members demonstrate skills to effectively address issues across multiple functional groups (e.g. Marketing, Regulatory, Customer Care, Contract Management, Transaction Processing, Billing, IT, Credit/Collections, Online, Telephony, Channel Vendors, Database Operations).
  • A high degree of initiative and capability to work independently and cross-functionally is a required aspect of this job as well as strong interpersonal communication skills.


Essential Duties/Responsibilities:


  • Work collaboratively with cross-functional teams across the organization, especially marketing and sales, to successfully develop timelines and manage end-to-end delivery of retail marketing Small Business and Builder/Multi-family acquisition and retention campaigns.
  • Serve as the key subject matter expert for marketing on operational and IT capabilities, knowledgeable on all processes and systems used across the customer and campaign lifecycle.
  • Support development of ongoing operational processes for new campaigns where needed, including launch of new functionality, marketing/sales channels, commodity products and prices to market.
  • Gather, analyze, and document business requirements, business cases and new business processes for new marketing capabilities and programs.  Facilitate consensus around system and process changes from key stakeholders to affect timely and complete implementation. Accountable for successful project implementation.
  • Continually evaluate effectiveness of Campaign Execution processes. Identify and document possible improvement areas and automation opportunities and develop solutions to address them.
  • Deliver campaign and project status updates to key stakeholders at regular intervals through email communication and hosting face-to-face meetings.
  • Manage report development for Campaign Execution in support of campaigns.



Working Conditions:


  • Open office environment
  • Some overtime work may be required as special projects arise
  • Minimal travel may be required to support Business Continuity Plan



Preferred Qualifications:

  • 1-3 years an Operations or IT-related role preferred
  • Experience with SAP and CRM is a plus


Additional Knowledge, Skills and Abilities:


  • Knowledge of retail competition, customer protection rules, Competitive Retailers
  • Work effectively and build relationships with people at all levels
  • Comfortable working with cross-functional business team composed of people with diverse backgrounds
  • Attention to detail with organizational and problem-solving skills
  • Exhibit technical and analytical aptitude
  • Strong communications skills, both written and verbal
  • Demonstrate strong work ethic
  • High level of honesty and integrity
  • Handle multiple tasks simultaneously
  • Makes good judgments/decisions
  • High initiative / Self-starter -- takes steps to improve deliverables/results without having to be asked
  • Results-oriented
  • Proficient in Microsoft Office products (Word, Excel, Visio, Power Point) and MS Project


Physical Requirements:


  • Required to sit and/or stand for extended periods of time

Evening and weekend work may be


NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources

Nearest Major Market: Houston