NRG Careers

Campaign Operations Analyst

Date Posted: Sep 20, 2019

Location: Houston, TX, US

Company: NRG

Job Description

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at www.nrg.com. Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.

 

Job Summary: 

 

The Mass Operations group provides operational analysis and implementation support for Retail mass marketing products, campaigns, key mass customer communications, customer marketing programs, marketing channels and regulatory activities.  The group offers the opportunity to view the “big picture” of retail operations and marketing, as well as develop specialized knowledge in specific areas.

 

This team is responsible for liaising with IT, Marketing, Legal, Regulatory, Customer Care, Mass Operations and external vendor partners to accomplish results for the Residential, Small Business and Builder/Multi-Family, and Home Solar market segments.  Successful team members demonstrate the ability to effectively solve problems and address issues across multiple functional groups (e.g. Marketing, Legal, Regulatory, Customer Care, Channel Management, Transaction Processing, Billing, IT, Credit/Collections, Online, Telephony, Third Party Partners, Database Operations).

 

Essential Duties/Responsibilities:

 

  • Develop approach documentation, process flows, business requirements and/or user stories for new Marketing and Operational capabilities and products, including all cross-functional stakeholders from operations and IT
  • Manage and lead integration efforts
  • Designs/implements/manages robust processes to support new business and operational activities
  • Continually evaluate effectiveness of Mass Operations processes and initiate process and system improvement activities
  • Identifies issues when they arise, quickly diagnoses root cause, and implements appropriate solution
  • Develops deep subject matter expertise in key operational tools as necessary
  • Evaluates existing operational processes to ensure appropriate controls are in place and maintains process documentation for all recurring processes
  • Monitors key operational metrics and responds as necessary to ensure consistently superior operational performance
  • Facilitate cross-functional team discussions to develop timelines for Retail campaigns, new product development and project delivery
  • Deliver status updates to key stakeholders at regular intervals
  • Highly motivated with proven record of accomplishing goals and tasks on time
  • Organize multiple, concurrent projects and able to deliver
  • Address customer inquiries and escalations
  • Reconcile partner invoices, determine discrepancies and work to resolution
  • Work broadly across multiple processes and systems to become a subject matter expert for Mass Operations
  • Coordinate and execute tasks as required to support campaign, project and product testing and implementation
  • Responsible for decisions on feasibility of proposed Marketing initiatives, campaigns, and projects
  • Negotiates with Operations stakeholder groups on resource allocation/support as required to support Marketing campaigns and initiatives
  • Drives cross-functional teams to peak performance
  • Manages vendor/partner relationships, contracts, expectations, standard level of agreement

 

Working Conditions:

 

  • Open office environment.
  • Fast-paced professional environment
  • Overtime work, as required
  • Occasional travel may be required

 

Minimum Requirements:

  • Undergraduate degree from accredited four-year college or university

 

Preferred Qualifications:

  • Undergraduate degree in business, math, computer science or engineering preferred
  • 4-6+ years professional experience in an Operations/IT/Project Management/Consulting role
  • Experience leading cross-functional team projects from requirements to implementation

 

Additional Knowledge, Skills and Abilities:

 

  • Attention to detail with organizational and problem solving skills
  • Exhibits technical and analytical aptitude
  • Knowledge of retail competition, customer protection rules, Competitive Retailers
  • Solid negotiation and conflict resolution skills
  • Demonstrates strong customer service skills with both internal and external customers
  • Work effectively and build relationships with people at all levels – solid team player
  • Comfortable working with cross-functional business team composed of people with diverse backgrounds
  • Excellent communications skills, both written and verbal
  • Demonstrates ability in facilitating clear and concise conversations in conference calls over the phone and/or web
  • Demonstrates strong work ethic
  • High level of honesty and integrity
  • Makes good business judgments/decisions
  • High initiative
  • Results-oriented
  • Self-disciplined
  • Proficient in Microsoft Office products (Word, Excel, Visio, Power Point) and MS Project
  • Knowledge of  Lean Six Sigma Methodologies
  • Knowledge of Agile methodologies

 

Physical Requirements:

  • Occasionally requires lifting as appropriate to perform duties and responsibilities.

 

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NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
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Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources


Nearest Major Market: Houston