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Billing & Transactions Representative

Date: Jun 15, 2017

Location: Houston, TX, US

Company: nrg

NRG is leading a customer-driven change in the U.S. energy industry by delivering cleaner and smarter energy choices, while building on the strength of the nation’s largest and most diverse competitive power portfolio. A Fortune 200 company, we create value through reliable and efficient conventional generation while driving innovation in solar and renewable power, electric vehicle ecosystems, carbon capture technology and customer-centric energy solutions. Our retail electricity providers serve almost 3 million residential and commercial customers throughout the country. More information is available at Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.

Summary:  Position is responsible for operating processes to ensure accurate and timely bills for mass accounts, processing enrollment and consumption transactions on customer accounts in SAP, and dealing with exceptions.  Key responsibilities may include any combination of processing enrollment or billing transactions, operating processes to ensure timely completion of customer requests and accurate billing and invoicing, and acting as a point of escalation for issues with customer accounts.


Essential Duties/Responsibilities:

  • Develop understanding of Reliant customer data and invoicing processes in order to operate and make decisions accordingly.
  • Develop understanding Public Utility Commission of Texas (PUCT) Regulations, ERCOT market rules and guidelines, the Texas deregulated market data flows (as defined by Texas Standard Electric Transactions (TXSET)) in order to effectively research and resolve customer issues and/or billing errors.
  • Employ basic analytical skills in correcting customer issues resulting from failed transactions in SAP, billing or invoicing errors and exceptions.
  • Initiate requests with ERCOT and TDSPs for additional data to complete deregulated-market transactions.
  • Collaborate with other internal groups to meet customer requests and/ or provide resolution to issues.
  • Escalate all errors and exceptions appropriately, and in a timely manner.
  • Provide timely and responsive resolution to other teams and departments for escalated customer issues, escalating to lead or supervisor.
  • Stay abreast of updates, employing new policies and procedures immediately.


Education:  High School Diploma or GED required.  College degree preferred.


Experience:  Customer service, billing, and/or system transaction analysis experience and knowledge of the utility and/or the energy industry preferred.  SAP/CCS knowledge preferred.


Additional Knowledge, Skills and Abilities:

  • Math and analytical skills necessary to respond to and resolve billing issues.
  • Some Excel skills preferred.
  • Ability to consistently use initiative and good judgment to complete assigned tasks.
  • Attention to detail and accuracy are mandatory.
  • Demonstrated high degree of customer and internal client orientation.
  • Ability to stay on task and multitask.
  • Ability to work effectively both independently and in a team oriented environment.
  • Comfortably handles risk and uncertainty as appropriate for level of responsibility.
  • Ability to handle and meet aggressive, metric oriented deadlines while maintaining a high degree of accuracy.
  • Ability to use PC spreadsheet, database, and word processing applications.
  • Detail-oriented, with strong organizational skills.
  • Evident traits of initiative and self-motivation.


Physical Requirements:

  • Must be able to sit for extended periods of time and view computer terminal.


Working Conditions

  • Normal Office Environment.
  • Some overtime may be required to meet specified deadlines.

NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources

Nearest Major Market: Houston

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