NRG Careers

Operations Business Analyst

Date Posted: Mar 26, 2020

Location: Buffalo, NY, US

Company: NRG

Job Description

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.


Job Summary: 

The Operations Business Analyst provides a range of operational and financial analysis and support for market processes such as registration, compliance and performance reporting. Working together with the guidance of leadership within the Market Operations Department, the Operations Business Analyst performs necessary tasks to analyze and prepare customer accounts for market registration, organize and process customer data using automated tools, perform data and trend analysis on customer data, track and report customer/portfolio performance, prepare data submissions to the market, and reconcile performance with settlement. The Operations Business Analyst may also be asked to obtain additional knowledge and have the flexibility to work across other regions as requested. This position may also require working outside of normal business hours during certain times of the year.


Essential Duties/Responsibilities:

  • Responsible for evaluating and analyzing customer data from an operational and financial perspective through collaboration with other business groups as well as performing market tasks/processes in accordance with standard operating procedures. Tasks include:
    • Coordinating and collaborating with Sales and Customer Care groups to prepare existing and new customer accounts for registration into the various Demand Response programs
    • Coordinating with Metering and Technology departments to process compliance data for submission to the market
    • Analyzing customer and portfolio performance
    • Preparing reports for review by management and reconciling performance and settlement to ensure we are settled correctly by the market
    • Ensuring that they are completing tasks in accordance with market rules and standard operating procedures and within the established timeframes
    • Work closely with management to establish priorities and successfully drive maximum value for the business.


Working Conditions:

Open office environment.

Some overtime required as special projects arise.


Minimum Requirements:

Bachelor’s degree

Must have basic Excel skills

Strong Microsoft Office skills

Must have experience working in a team setting 


Preferred Qualifications:

Business or Economics Majors

2 years of  professional experience in the energy industry


Additional Knowledge, Skills and Abilities:

Ability to work well under pressure, remaining focused and calm in a fast-paced environment

Ability to work without supervision while carrying out duties

Ability to handle multiple tasks or assignments at the same time

Ability to communicate information clearly, both orally and in writing

Demonstrated ability to operate effectively in a team environment

Excellent troubleshooting and problem resolution skill

Organized, task oriented, and strong attention to detail

Competence with mathematics, technical concepts, and data and trend analysis

NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources

Nearest Major Market: Buffalo