NRG Careers

CUSTOMER SERVICE REPRESENTATIVE - BILL MANAGEMENT

Date Posted: Dec 5, 2018

Location: Buffalo, NY, US

Company: NRG

Job Description

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at www.nrg.com. Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.

Job Summary: 

 

  • NRG Distributed Energy Resources is looking for a Customer Care Representative to join our Bill Management team.  The individual in this role will be responsible for the daily operation and account management for our utility bill management customers.  This representative will also lead the implementation efforts of new utility bill management customers, interfacing with customers as well as our bill management partner to ensure all data and documentation is received, organized and processed in a timely manner.

 

Essential Duties/Responsibilities:

 

The day to day operations of utility bill management include, but are not limited to:

 

  • Oversee new customer implementation efforts which include but are not limited to: organize customer bill copies to develop site cross-reference and GL file, verify customer funding preference and set clear expectations for customer go-live date
  • Communicate effectively (via telephone and e-mail) with Bill Management customers and vendors by managing complex billing and payment questions
  • Act as a liaison between customers, utilities, and other vendors, providing clear communication to ensure any issues are resolved in a timely fashion
  • Review and respond to billing inquiries that include but are not limited to: utility shut off prevention and resolution as well as late fee and deposit reconciliation
  • Creation and execution of vendor letters of authorization
  • Providing weekly and monthly billing reporting as needed

 

Working Conditions:

 

  • Open office environment.
  • Some overtime required as special projects arise.

 

Minimum Requirements:

 

  • Associate’s Degree in Business, Communications or Related Field. In lieu of a degree, an equivalent amount of education and/or experience may be considered.
  • Minimum of 2 years customer service experience
  • Proficient in MS Office: Excel, Word, Outlook, etc.
  • Demonstrated ability to be detail and task oriented.
  • Demonstrated critical thinking skills
  • Demonstrated ability to work effectively, both individually and in a team setting
  • Demonstrated ability to build relationships with both colleagues and customers

 

Preferred Qualifications:

 

  • Experience in the energy industry
  • Experience working with third-party vendors and end-user customers to answer questions and resolve issues

 

Additional Knowledge, Skills and Abilities:

 

  • Ability to thrive in a team environment but also work independently to achieve project goals
  • A proactive approach to learning new information
  • Must be able to handle multiple tasks simultaneously while still meeting deadlines
  • Organized, task-oriented and have great attention to detail
  • Ability to use internet tools for research purposes
  • Will be required to perform additional duties as requested, directed or assigned

 

Physical Requirements:

 

  • N/A

 


NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources


Nearest Major Market: Buffalo

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