NRG Careers

CUSTOMER CARE ADMINISTRATION REP

Date Posted: Jan 24, 2019

Location: Buffalo, NY, US

Company: NRG

Job Description

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at www.nrg.com. Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.

Job Summary: 

 

The Customer Care Admin role will provide customer care support administration duties to the divisions of NRG located in the Buffalo, NY office, which include NRG Curtailment Solutions, Inc., NRG Advisory Services, Inc., and BidURenergy, Inc.

 

Essential Duties/Responsibilities:

 

This role will be responsible for performing administrative duties as follows, as well as additional responsibilities as assigned:

  • Maintain CRM database by verifying and improving information on accounts
  • Assist in the coordination of payment preparation and execution
  • Utilize mass e-mail system to communicate with customers
  • Formulate action plan and assign closing accounts in some instances
  • Create sales and customer care reports
  • Prospect and do various research projects

 

Working Conditions:

  • Open office environment.
  • Some overtime required as special projects arise.

 

Minimum Requirements:

 

  • Associate’s degree in business, communications or a related field. In lieu of a degree, an equivalent combination of education and/or experience in working in sales or administrative support may be considered.
  • Proficient in MS Office: Excel, Word, Outlook, etc.
  • Demonstrated ability to be detail and task oriented.
  • Demonstrated critical thinking skills
  • Demonstrated ability to work effectively, both individually and in a team setting

 

Preferred Qualifications:

  • Previous experience in the energy industry
  • Previous experience working in a sales/customer care environment

 

Additional Knowledge, Skills and Abilities:

Must be able to communicate effectively with others, especially with colleagues and supervisors.

Must be able to handle multiple tasks simultaneously while still meeting deadlines.

Organized, task-oriented, and attention to detail.

Proficient in MS Office: Excel, Word, Outlook, etc.

Ability to thrive in a team environment while being a self-starter with minimal supervision

Strong written, oral, and interpersonal skills

Must maintain a high level of knowledge about electric markets and our programs and services

Will be required to perform additional duties as requested, directed, or assigned

 

Physical Requirements:

 

  • N/A

 


NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources


Nearest Major Market: Buffalo

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