NRG Careers

Team Lead - Residential Sales

Date Posted: Jan 9, 2020

Location: Boston, MA, US

Company: NRG

Job Description

NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.

More information is available at Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.


Job Summary:

Green Mountain Energy Company is seeking a Sales Team Lead with outstanding management, leadership, recruiting and sales skills.  This role will be accountable for optimizing sales performance through sales coaching, mentoring, training, and performance management. The Sales Team Lead will be responsible for recruiting and leading a sales team, finding selling opportunities, and achieving sales goals.  This position reports to the Direct Sales Manager.


Essential Duties/Responsibilities:

  • Work diligently to assure safety for all sales team members
  • Achieve signup, flow, and product sales targets Manage, monitor, motivate, coach and train Sales Agent team members to ensure optimal performance
  • Actively seek methods to improve sales capture, performance, products, processes, and training Lead by example in the field by Selling/Closing prospects for Green Mountain Energy® Pollution Free® Electricity and other products/services
  • Manage to sales agent headcount targets
  • Assure that sales agent productivity goals are met as measured by achieving sales per hour targets and keeping gap pay to a minimum
  • Work with full-time staff and team members to locate and secure new sales venues, as well as to maintain and strengthen existing partner relationships
  • Establish effective reporting and communication with sales agents to ensure all are properly informed of management expectations, policies, procedures, and programs
  • Assure that sales agents meet all quality standards and coordinate with
  • Quality Assurance staff and QA initiatives to ensure accuracy of messaging and utilization of appropriate sales tactics
  • Oversee sales agent scheduling to optimize sales productivity
  • Ensure sales teams have an adequate supply of all necessary equipment and sales/marketing materials
  • Set schedules and verify shift attendance
  • Track inventory and prevents loss of field equipment Attend, be on time and participate at all required meetings.
  • Assure compliance with the approved commission and bonus plans
  • Approve payroll, hours, expense reports, and high dollar invoices after verifying accuracy
  • Work with various online systems and be proactive to find solutions to any IT issues to avoid business disruption
  • Provide competitive and other field related feedback such as product and price comparisons
  • Submit required reports with an emphasis on quality and accuracy and on time
  • Work with stakeholders across departments to support sales efforts, including HR, accounting, marketing, legal, public relations, peers in other markets, sales analysts, and others


Working Conditions:

  • Must be able to work evenings and weekends
  • Base pay + Target Bonus


Minimum Requirements:

  • High school diploma or GED equivalent
  • Minimum of 1 year of face-to-face customer interaction and/or sales experience
  • Minimum of 2 years of sales management, leadership, and mentoring experience
  • Proficient with Microsoft Office applications
  • Must be able to work nights and/or weekends


Preferred Qualifications:

  • Associates or Bachelor’s degree
  • Commission based sales experience
  • Energy industry related experience


Additional Knowledge, Skills and Abilities:

  • Background with direct outside sales, training, and/or operations
  • Ability to work independently in team-oriented culture in a fast-paced environment
  • Knowledge or aptitude of Microsoft Office suite of products
  • Ability to learn and navigate the software and online systems
  • Strong internal and external service orientation
  • Reliability, self-discipline and strong work ethic
  • Ability to work as part of a team High level of honesty and integrity
  • Able to handle multiple tasks simultaneously
  • Capacity for sound business judgments and decisions including seeking guidance where needed
  • Strong leadership skills including leading by example
  • Excellent written and verbal communications skills, including preparation and execution of effective training and speaking to a group
  • Results-oriented






NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources

Nearest Major Market: Boston