Strategic Business Performance Lead

Job Summary:

The Strategic Business Performance Lead is a highly visible individual role responsible for driving strategic execution, operational excellence, and business performance across the Texas retail electricity organization. This role serves as a critical thought partner to executive leadership, translating strategy into action through disciplined program management, analytical rigor, and cross-functional collaboration. This role offers exceptional exposure and experience within the cycle of strategy, from creation to execution.

The ideal candidate brings a consulting mindset with exceptional business acumen, structured problem-solving capabilities, and a proven ability to navigate complex, enterprise-wide initiatives. This high-impact role will identify opportunities to improve customer outcomes, enhance operational performance, and accelerate business growth while influencing stakeholders across the organization.

Success in this role requires the ability to navigate ambiguity, manage competing priorities, synthesize complex data into actionable insights, and drive measurable business results.

Essential Duties/Responsibilities:

Strategic Leadership & Business Performance

• Partner with senior leaders to identify strategic opportunities, solve complex business challenges, and improve operational and financial performance.
• Develop data-driven recommendations that influence business decisions and support growth, profitability, customer retention, and operational efficiency.
• Evaluate emerging business opportunities and operational risks through quantitative and qualitative analysis.
• Serve as an internal consultant for leadership by translating business objectives into actionable execution plans.

Transformation & Program Execution

• Lead high-priority, cross-functional initiatives from concept through implementation, ensuring delivery against scope, timeline, budget, and business objectives.
• Build and manage program roadmaps, governance structures, executive communications, and stakeholder alignment plans.
• Drive organizational change and operational transformation efforts that improve the customer experience and business outcomes.
• Identify execution risks and dependencies, escalating issues and developing mitigation plans as needed.

Analytics & Insights

• Leverage advanced analytical techniques to identify business trends, performance drivers, operational opportunities, and customer insights.
• Develop executive-level dashboards, scorecards, and strategic performance reporting to monitor KPIs and business outcomes.
• Synthesize large, complex datasets into compelling narratives that support executive decision-making.
• Evaluate performance of new and existing programs to optimize customer lifetime value, operational effectiveness, and revenue outcomes.

Cross-Functional Leadership

• Partner with Marketing, Customer Care, Revenue Management, Operations, Technology, FP&A, and other stakeholders to align initiatives with enterprise priorities.
• Facilitate executive discussions, workshops, and planning sessions to drive alignment and accelerate decision-making.
• Lead project charter development, business case creation, requirements gathering, and execution planning.
• Represent the business in cross-functional leadership forums and strategic planning discussions.

Minimum Qualifications:

• Bachelor's degree preferred.
• 3+ years of experience in management consulting, business strategy, transformation, operations, program management, or related fields.
• Experience leading transformation, customer experience, operational excellence, or growth-related initiatives.
• Demonstrated success driving initiatives from strategy development through implementation and realization of business outcomes.
• Strong analytical and financial acumen with experience leveraging data to influence decisions and solve business problems.
• Experience presenting recommendations and influencing decisions at senior leadership and executive levels.
• Advanced proficiency in Excel, PowerPoint, and data visualization tools such as Power BI.

Additional Knowledge, Skills & Abilities:

• Exceptional executive presence and stakeholder management skills.
• Able to connect operational improvements to financial and customer outcomes.
• Demonstrated ability to structure ambiguous problems, evaluate alternatives, and develop actionable recommendations.
• Outstanding program and project management capabilities with a relentless focus on execution and results.
• Ability to indirectly influence and drive alignment across multiple functions and leadership levels.
• Excellent verbal, written, presentation, and storytelling skills.
• Proven ability to prioritize competing demands and deliver under tight deadlines in a fast-paced environment.
• Strong change management and organizational leadership capabilities.
• High degree of ownership, accountability, and intellectual curiosity.
• Demonstrated ability to balance strategic thinking with hands-on execution.