Supervisor - HVAC Installation (Req 33023)

Date: Jan 3, 2022

Location: Charlotte, NC, US, 28273

Company: NRG

At NRG, we’re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

The HVAC Installation Supervisor supports the Production Manager and the Installation Crew in a variety of functions to include training and some supervision while managing their day to day workload and installations.  

 

Responsibilities include but are not limited to the following:

 

  • Run calls 3 days per week, 3-4 calls per day.
  • Performs ride-a-longs with Technicians and assist as needed on the job site with any noted technical/sales/pricing challenges.
  • Provide regular coaching and feedback, evaluating performance, and applying discipline as needed.
  • Setting work priorities and evaluating work load and schedules to maximize production.
  • Providing ongoing technical and communication training to team as needed to increase performance.
  • Manage hiring, scheduling, and completing daily/weekly time sheets.
  • Effectively manage conflict resolution with customers and/or peers through clear communication, addressing all concerns, questions, or problems expediently.
  • Ensure materials and equipment are ordered and distributed for scheduled jobs.
  • Assist with dispatching of services to appropriate Technician.
  • Ensure each job is completed on time and to customer satisfaction and perform on-site inspections.
  • Assists with oversight of safety reporting.
  • Assists in providing accurate reports and updates on labor costs, work scheduling, billing, and payroll.
  • Participate in all company sponsored training classes.
  • Assists with technical calls for Technicians and performs job site evaluations.
  • Facilitates technical training meetings to assist Technicians as needed.
  • Fills in for Operations Manager on an as needed basis with training and timesheets, etc.
  • Maintain a professional image at all times by:
    • Wearing only Company approved and provided apparel.
    • Following safety policies and procedures.
    • Abiding by all Company standards of performance and code of ethics.
    • Maintaining a courteous demeanor with all customers and associates.
    • Maintains company vehicle, ensuring cleanliness and organization, both inside and out.
    • Respecting the customer’s property.

 

Minimum training, experience and knowledge required is as follows:

 

  • 5 plus years in HVAC field experience
  • Knowledgeable residential install of HVAC

 

The ideal candidate will have an excellent work ethic and great communication skills, allowing them to provide top notch customer service to our customers who always come first. Must have a valid driver's license and be able to pass background and drug test.

NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources


Nearest Major Market: Charlotte