Sr. Program Specialist, Field & Supply Chain Operations

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Role Overview

The Senior Program Specialist is a strategic execution partner embedded within Field and Supply Chain Operations, aligned directly to senior business unit leaders. This role exists to bring structure, momentum, and follow-through to the operating rhythms, programs, and cross-functional initiatives that keep the organization running effectively.

Senior Program Specialists do not “own the business,” but they enable leaders to run it well—by organizing priorities, preparing forums, managing programs, and ensuring work moves from intent to execution. They operate at the intersection of strategy, operations, and delivery, balancing day-to-day operational support with project-based work tied to key business objectives.

This role requires strong judgment, executive presence, and the ability to work independently in a fast-moving, matrixed environment.

Key Responsibilities:

• Business Unit Alignment & Operating Rhythm
  • Serve as the primary program and operations partner to assigned Field or Supply Chain leaders.
  • Support core operating rhythms, including:
  • Weekly, monthly, and quarterly business reviews
  • Leadership meetings, staff meetings, and organizational forums
  • Planning cycles, goal tracking, and performance reviews
  • Prepare agendas, pre-reads, run-of-show documents, executive-ready presentations, and post-meeting action tracking to ensure meetings are effective and outcomes are clear.
  • Drive follow-through on commitments, decisions, and action items, escalating risks or gaps as needed.
• Program & Initiative Support
  • Support the execution of operational programs and initiatives aligned to business priorities (e.g., readiness efforts, process improvements, capability building, operational launches).
  • Partner with leaders to clarify scope, objectives, timelines, and success measures.
  • Coordinate cross-functional contributors, ensuring dependencies are understood and work stays on track.
  • Maintain program plans, milestones, and status updates; communicate progress clearly to stakeholders through written updates and presentation materials.
  • Identify risks, tradeoffs, and resourcing constraints early and help leaders navigate them.
• Project Support
  • Provide project support across a portfolio of initiatives, ranging from short-term efforts to multi-phase programs.
  • Apply disciplined program management practices (planning, tracking, documentation) without over-engineering.
  • Support intake, prioritization, and sequencing of work to align with capacity and business goals.
  • Partner closely with Program Managers or PMO resources when initiatives require deeper project rigor.
• Operational Excellence & Enablement
  • Create structure where ambiguity exists, organizing work, clarifying ownership, and improving visibility.
  • Develop templates, tools, and lightweight processes (including presentation templates) that improve consistency and efficiency across the organization.
  • Support change management by helping leaders communicate priorities, decisions, and expectations clearly.
  • Capture lessons learned and best practices to improve how programs and operating rhythms run over time.

Skills & Capabilities

• Strong organizational and prioritization skills; able to manage multiple workstreams simultaneously.
• High level of written and verbal communication, including comfort working with senior leaders.
• Ability to translate strategic direction into executable plans and clear, compelling materials.
• Sound judgment and discretion when handling sensitive information.
• Comfort operating in ambiguity; proactive, solutions-oriented mindset.
• Strong cross-functional collaboration skills and ability to influence without authority.
• Advanced proficiency with PowerPoint and Keynote, including the ability to create executive-ready presentations, synthesize complex information into clear narratives, and maintain visual and messaging consistency.
• Proficiency with common business tools (e.g., project tracking tools, documents, spreadsheets, presentations).

Experience & Qualifications

• 5+ years of experience in program coordination, operations, project support, or a related role.
• Experience supporting senior leaders or leadership teams in an operational environment.
• Background in Field Operations, Supply Chain, Operations, or a highly execution-focused organization preferred.
• Experience working in matrixed or fast-growing organizations a plus.

What Success Looks Like

• Leaders are able to focus on decision-making and leadership, not logistics.
• Meetings are well-run, purposeful, and produce clear outcomes.
• Programs move forward with visibility, accountability, and momentum.
• Risks and issues are surfaced early, not discovered late.
• The organization feels more coordinated, disciplined, and effective as a result of this role.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.