Sr UX Designer II

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

The team you’ll be joining

Vivint is a fully integrated smart home, security, and energy company that offers a wide range of products designed to provide customers with comfort, safety, security and peace of mind. One of the core teams responsible for delivering this customer experience is our Protect Team.

The Protect Team focuses on preventing & resolving crime, enhancing safety within the home, connecting families to meaningful moments and delivering delightful day to day video-based experiences. This team currently covers camera hardware & software experiences, data insights, video-based AI experiences, core security and monitoring

This position will specifically support the Infrastructure Squad. This squad is responsible for designing and delivering experiences that are shared across all cameras – such as 24/7 recording & history, AI video search, whole-home video-based crime prevention, camera notifications, and video frameworks. In addition to these responsibilities, the infrastructure’s core job is to identify and create experiences that make owning multiple cameras more valuable than having a single camera. While this squad does not own any camera hardware, it is up to them to design and deliver digital experiences that make cameras more performant, delightful, and cohesive.

Top responsibilities

1. Leading discovery to help identify which problems to solve & where to innovate. A successful senior designer will uncover where we can provide the most value to our customers by quantifying and making cases for which problems, if solved, would most benefit the user and the business.

2. Going wide on ideation and delivering validated solutions via testing, and iteration. After identifying which problems to solve, a successful senior designer will ideate, validate, and iterate quickly... narrowing on highly effective and proven solutions via robust testing.

3. Owning the design of end-to-end product experiences on the infrastructure squad. As a senior designer, you will be the point person for cross-camera experiences. You’ll need to know the history and the direction of your product experiences and be able to confidently talk to any questions others may have. In collaboration with your PM and Engineering lead, you’ll shape the direction of your product, both near term and far into the future. This includes creating success metrics up front, continuously testing against these metrics, designing & handing off your experience, testing developed work, and following up on your launched products.

4. Proactively collaborating and communicating with your product development team. A senior designer collaborates and communicates effectively with team members in engineering, product, design and QA to define, design, build, test, deploy, and maintain products that balance user value, business value and technical feasibility.

5. Advocating for the user by using data, industry best practices, and your own expertise to enhance cross-camera experiences. As a senior designer, you will ground your insights and concepts with real world data and experience to provide user value that is competitive within the product landscape.

6. Designing & making tradeoffs with the consideration of technical feasibility and product constraints. A senior designer will have a deep understanding of platform and device requirements such as form factors, screen resolutions, pixel density, aspect ratios, interaction needs, cross-functional dependencies and timelines and is able to make the right tradeoff decisions given the product constraints and requirements.

7. Following up on launched products to prove your experiences were successful. In collaboration with your PM, you will be responsible for validating designed/developed products have met or exceeded your success metrics.

Additional responsibilities include...

• Contributing to and maintaining the Vivint Design Library.
• Managing an asset library.
• Designing for accessibility needs.
• Surfacing issues proactively that could impact timelines or user experience.
• Designing compelling experiences that will excite everyone who comes in contact with them.
• Creating customer journey maps based on research in collaboration with your product squad.
• Being extremely detail oriented, using the design library appropriately and delivering polished design experiences.
• Organizing, labeling, and structuring content in a way that is understandable for users/players to allow them to find and move through and comprehend the information you’re sharing.
• Mentoring more junior designers on your team.
• Prototyping and testing early and often.
• Designing and moderating your own research initiatives throughout the discovery and design process with the support of the Research and Insights team.
• Defining success metrics to test your experiences against... both in the design phase as well as in production.
• Following up on launched products/experiences to determine if your product success metrics are being hit.
• Being accountable and highly communicative with your team.

Previous experience / qualifications

• Proven ability to partner with Product and Engineering leaders & peers to deliver great experiences.
• Well-versed in a broad range of design methodologies
• An outstanding portfolio demonstrating the successful delivery of innovative interface design solutions for embedded interfaces, mobile and hardware interfaces.
• Experience presenting and rationalizing UX design strategy and decisions to diverse audiences using these opportunities to advocate for users, share knowledge and demonstrate design thinking in action.
• A Portfolio that clearly shows your ability to design pleasant and valuable end to end experiences.
• Experience with product discovery and research
• Excellent visual design skills and attention to detail
• Proven experience at all stages of the design process - making wireframes, building prototypes, crafting high-fidelity visual designs, and supporting scaled production efforts.
• Experience with hardware is a plus.

You'll fit in well if...

• You are passionate about owning a product from start to finish.
• You’re proa
• You put people first, ego last.
• You’re not afraid to ask why. A lot.
• You're comfortable with creating definition from ambiguity.
• You are collaborative.
• You are excited about the smart home space and are willing to think about innovative experiences without limits.
• You have extreme empathy for both users and colleagues.
• You’re genuinely excited to be a part of a team and are proactive about getting to the know people and the products you work with.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.  

Official description on file with Talent.