Sr Manager Field Support Systems and Strategy

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Job Summary:

We’re looking for a strategic, forward-thinking Senior Manager – Field Support Systems & Strategy to lead critical initiatives that elevate performance, optimize systems, and drive operational excellence across Field Operations. This is a high-impact role for a seasoned leader who thrives on solving complex problems, aligning cross-functional teams, and delivering results in a fast-paced environment. You'll help shape how we scale, innovate, and execute at a high level.

Key Responsibilities:

· Champion technology-driven innovation and system improvements across field support

· Develop and execute strategic initiatives to enhance operational performance, organizational alignment, and business outcomes.

· Partner with senior leadership and functional teams to define goals, prioritize initiatives, and track progress against key objectives.

· Lead cross-functional projects from planning through execution, ensuring alignment with timelines, budgets, and business needs.

· Identify inefficiencies and implement improvements in workflows, systems, and team structures to increase agility and effectiveness.

· Provide data-driven insights and strategic analysis to support decision-making at the executive level.

· Drive continuous improvement through performance monitoring, benchmarking, and process optimization.

· Build and lead high-performing teams or cross-functional working groups to deliver key strategic projects.

· Promote strong collaboration and communication across departments to support execution and resolve challenges.

· Ensure operational practices adhere to company policies, regulatory requirements, and industry standards.

Qualifications:

· Bachelor’s degree in Business Administration, Operations Management, Engineering, or related field; MBA or advanced degree strongly preferred or equivalent experience.

· 7–10 years of experience in strategy, operations, or project/program management, with at least 3 years in a senior leadership capacity.

· Proven ability to lead complex initiatives across multiple departments and stakeholder groups.

· Strong analytical and problem-solving skills, with a data-first approach to decision-making.

· Demonstrated experience in organizational change, process improvement, or strategic planning.

· Exceptional interpersonal and communication skills, with the ability to influence at all levels.

· Adept at managing competing priorities in a dynamic, fast-paced environment.

Preferred Skills:

· PMP or other project management certification.

· Experience in technology, field operations, or service-based environments.

· Familiarity with Lean, Six Sigma, or similar methodologies.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.