QA Engineer

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future!

Job Description

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.

Who Are We

Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. Vivint is the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company ’s World’s 50 Most Innovative Companies for 2017.

Why Vivint:

·        Paid holidays and flexible paid time away

·        Your choice between Mac or PC

·        Employee pricing on smart home products

·        Casual dress code

·        Onsite gym, gaming tables across our campus

·        Onsite health clinic

·        Medical/dental/vision/life coverage

What We Stand For

• Honesty and Integrity Come First
• Do the right thing
• Customer Obsession is Our Advantage
• A relentless passion to serve the customer
• Innovation is Essential
• Today’s innovation is tomorrow’s lifeblood
• We Win Together
• Individuals win games: teams win championships
• Exceptional is Expected
• Talk is cheap: create value, not just motion
• We Give Back
• Helping people is core to our DNA

Perks/Benefits

• Free catered lunch/snacks/drinks; new menu daily
• Paid holidays and flexible paid time away
• Your choice between Mac or PC
• Employee pricing on smart home products
• Casual dress code
• Onsite gym
• Onsite health clinic
• Medical/dental/vision/life coverage
• 401(k) Plan & Matching

The Role:

This QA Engineer role will be responsible for ongoing quality assurance needs of the Salesforce platform. This role is expected to ensure that Salesforce solutions meet functional, performance, and reliability standards prior to release. The QA Engineer will collaborate closely with cross-functional teams, including development, product, and business stakeholders, to design and execute effective test strategies. The successful candidate will have a strong understanding of Salesforce testing practices, quality assurance methodologies, and Agile delivery processes.

What you will be working on:

·        Translate company initiatives into actionable requirements within our Salesforce platform.

·        Audit and verify compliance is being met with change management and application of access cross the platform.

·        Design, develop, and execute manual and automated test cases for Salesforce applications, including custom objects, workflows, flows, Lightning components, and Apex code.

·        Perform functional, regression, system, and integration testing across Salesforce environments.

·        Validate data integrity, security settings, user permissions, and role-based access controls.

·        Consult between involved technical teams for ongoing efforts, cross-platform integrations, and product strategies.

·        As appropriate, recommend necessary testing strategies for various changes being developed.

·        Help manage and support regression test documentation.

·        Mentor junior QAs to encourage growth within the platform and actively assist with ongoing projects.

·        Providing support to the release management process.

·        Support user acceptance testing (UAT) and post-deployment validation efforts

·        Maintain a working knowledge of supported Salesforce features and products, as well as upcoming changes that impact the org. (i.e Agentforce and AI implementations, Flows, Data Modeling, Maps, Digital Engagement, Feedback Management, Access and Authentication, Release Updates, Lighting Experience, Feature Retirement)

Who you will work with:

You will be working with business stakeholders and varying technical teams across business units to investigate, test, and validate product enhancements and solutions. Throughout each effort you’ll work in conjunction with your fellow engineers to consult and identify any concerns with changes being released and help ensure that a quality experience is being delivered. As needed, you’ll also coordinate external assistance with Salesforce Premier Support.

What we’re looking for:

·        High School Diploma and or GED

·        2+ years’ experience testing (manual or automated) within Salesforce Service Cloud

·        3+ years’ experience implementing and maintaining technical projects and systems

·        Basic understanding of out-of-the-box Salesforce capabilities and features

·        Basic analytical perspective and understanding of Salesforce data models and architecture

·        Basic understanding of Salesforce automation and integration capabilities

·        SOQL and/or SQL experience or equivalent

·        Excellent written and verbal communication skills

·        Detailed and deadline oriented

·        Data modeling and governance

·        Certification: Salesforce Certified Administrator

·        Bonus: Experience Building Test Automation

·        Bonus: Experience administrating and customizing Digital Engagement: Messaging

·        Bonus: Salesforce Agentforce/AI experience

·        Bonus: Familiarity with web development technologies such as SOAP, REST, and XML

·        Bonus: Custom Development experience (Apex, Javascript, LWC, Aura)

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.