Competition & Incentives Operations Specialist

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Position Summary:

The Competition Coordinator will support the planning, execution, and tracking of Vivint’s sales competitions and incentives. This role will work closely with the Competition & Incentive Manager to ensure all competitions are run seamlessly—covering everything from rule creation and score tracking to prize fulfillment and communication.

Key Responsibilities:

• Competition Planning & Execution
  • Assist in creating competition calendars, timelines, and deliverables.
  • Support development of competition rules, eligibility guidelines, and scoring structures.
  • Coordinate with BI, Marketing, and Operations teams to ensure accurate scoreboard updates.
  • Ensure clear and timely communication of competition details to sales teams and leadership.
• Tracking & Data Management
  • Monitor competition performance, participant activity, and results.
  • Identify and troubleshoot discrepancies in scores or eligibility.
  • Compile reports and performance recaps for leadership.
• Prize Fulfillment & Logistics
  • Assist with Prize Pick-Up events and other incentive distribution initiatives.
  • Maintain organized inventory of prizes and promotional items.
• Communication & Engagement
  • Draft engaging competition announcements, updates, and end-of-round communications.
  • Support Q&A management for sales reps regarding rules, standings, and prize eligibility.
• Process Improvement
  • Identify opportunities to streamline competition operations.
  • Provide feedback to enhance fairness, excitement, and rep engagement.
  • Document best practices and maintain competition process guides.

Qualifications & Skills

• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Detail-oriented with the ability to manage multiple projects at once.
• Proficiency in Excel/Google Sheets, experience with Airtable and keynote, BI tools bonus
• Positive, collaborative attitude with a focus on problem-solving.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.